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Direct MessagesDate/Time: Thu, 25 Apr 2024 13:51:46 +0000
Sierra Chart Freezing at Random
View Count: 335
| [2021-10-13 05:43:16] |
| Czubdaddy - Posts: 8 |
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Not quite sure what is going on. Since 3 days ago, Sierra Chart has been randomly locking up. By locking up I mean that during backtesting, the chart stops. When I hover my mouse over the chart, I get a Windows blue circle just spinning. Windows Task Manager shows "Not responding" in the status column. I have to click the red X in the upper right of Sierra Chart to close the windows. Things I have tried. Started Sierra Chart in safe mode. Still locks up. Re-downloaded the software. Still locks up. I don't have any custom studies/DLLS I checked the video card setting and it's fine. The only clue I have is that the software started locking up after I wanted to make a copy of my current chartbook. I opened my file manager and made a copy of the .scss file. I then did a "Save As" for the chartbook. I opened up the chartbook then updated the spreadsheet name to the one I made a copy of. After I did this is when Sierra started locking up. It seems that Sierra locks up faster using my new chartbook. If I go back to the original chartbook, it takes about 5 min of backtesting at speed of 15 to eventually stop working. I just loaded a chartbook that I haven't used in a month. It ran fine for about 5 min then locked up. I have 64 GB Ram and a fast Dell box. Any clues? Date Time Of Last Edit: 2021-10-13 05:45:09
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| [2021-10-13 10:05:03] |
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Look at the Task Manager when this happens for the SierraChart_64 process and see what the CPU usage percentage is. Is it zero or what is the percentage? You really have to go through a process of elimination, by removing studies and charts one by one and seeing what is the cause of the problem. Also slow down the replay speed during the back test. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-13 10:06:35
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