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Date/Time: Fri, 21 Jun 2024 17:18:58 +0000



No data service for DAX while CL works

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[2014-03-27 07:38:45]
User74010 - Posts: 9
This morning I do not get SC data service updates for DAX-201406DTB [M] .

While CL-201405-NYMeX [M] just works.

I had not changed anything while I started the system this morning.

I don't have a clue what to do.

[2014-03-27 07:40:40]
Sierra Chart Engineering - Posts: 104368
Checking on this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-27 07:44:37]
Sierra Chart Engineering - Posts: 104368
Problem resolved.

Reconnect with the Disconnect and Connect commands on the File menu.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-27 07:47:04]
User74010 - Posts: 9
It works now. But I had done this before. What has been changed?
[2014-03-27 07:55:11]
Sierra Chart Engineering - Posts: 104368
For reasons which we do not know yet, the EUREX exchange on the backend authorization system got disabled for your account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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