Home >> Support Board

Support Board

Date/Time: Fri, 27 Jun 2025 12:31:15 +0000

How to Post a Message for Support

can not update sumbol

View Count: 715

[2021-10-06 15:25:30] #1 [Go To First Post]
User313942 - Posts: 17
Software version: 2315 64-bit \| 2021-10-06 11:23:07.336 Primary Thread ID: 12620 \| 2021-10-06 11:23:07.336 Usage end date: 2021-10-25 \| 2021-10-06 11:23:07.336 Enabled for: Sierra Chart Historical Data Service. \| 2021-10-06 11:23:07.336 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-10-06 11:23:07.336 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-10-06 11:23:07.336 Current selected Data/Trading service: BitMEX Trading Direct \| 2021-10-06 11:23:07.336 Custom symbol settings values: enabled \| 2021-10-06 11:23:07.336 Chart Update Interval: 40 \| 2021-10-06 11:23:07.336 Intraday Data Storage Time Unit: 1 \| 2021-10-06 11:23:07.336 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-10-06 11:23:07.336 2021-10-06 15:23:07 Local computer time in UTC \| 2021-10-06 11:23:07.336 2021-10-06 11:23:07 Local computer time in SC Time Zone \| 2021-10-06 11:23:07.336 2021-10-05 17:23:24 Server time in UTC \| 2021-10-06 11:23:07.336 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-10-06 11:23:07.336 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2021-10-06 11:23:07.336 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2021-10-06 11:23:07.336 OS Version Number: 10.0 \| 2021-10-06 11:23:07.336 Locale Setting: C \| 2021-10-06 11:23:07.336 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-10-06 11:23:07.337 Allowed protected custom studies: \| 2021-10-06 11:23:07.337 Requested symbol settings for service code bitmex.exchange.trading. Request ID: 24. \| 2021-10-06 11:23:22.199 Symbol settings received. Request ID: 24. \| 2021-10-06 11:23:22.643 The response for symbol settings was empty, so the symbol settings file was not created or modified. \| 2021-10-06 11:23:22.643 *

[2021-10-06 18:52:23] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 20005
Is there anything unusual with how you are connecting to the Internet? Not sure why you are not receiving the symbol settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-06 19:02:40] #3 [Go To First Post]
User651547 - Posts: 68
No . it is regular connection . i trade with transact without problem. what can be resone?

[2021-10-07 01:09:57] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 20005
We are checking on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-07 01:26:35] #5 [Go To First Post]
Sierra Chart - Max - Posts: 5835
How do you start Sierra Chart? Do you start from within the Transact software? Or do you start it directly? Sierra Chart Support

[2021-10-07 04:02:52] #6 [Go To First Post]
User651547 - Posts: 68
i start from Transact.

[2021-10-07 16:47:18] #7 [Go To First Post]
Sierra Chart - Max - Posts: 5835
Try starting Sierra Chart directly. Let us know if you are able to get the symbol setting that way. Sierra Chart Support

[2021-10-07 16:51:05] #8 [Go To First Post]
User651547 - Posts: 68
yes i have symbols but most of them no work , pls see attached. i try use BCHUSD. how i solve this problem.


bch.png / V - Attached On 2021-10-07 16:51:02 UTC - Size: 170.6 KB - 174 views

[2021-10-07 23:41:59] #9 [Go To First Post]
Sierra Chart - Max - Posts: 5835
@User651547 you are posting from an expired Sierra Chart account. Can you please post using the same Sierra Chart account that you are using with Sierra Chart, this helps us resolve the issues for you faster. You select "Help >> Support Board", to automatically login using the correct account. Sierra Chart Support

To post a message in this thread, you need to log in with your Sierra Chart account: