Support Board
Date/Time: Fri, 27 Jun 2025 17:08:12 +0000
could not place trades on QG with AMP futures on Sierra Charts
View Count: 653
| [2021-09-29 00:56:30] |
| Steve Leon - Posts: 318 |
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dont know if you got my earlier message i dont see it i have AMP futures as my broker today i tried to place some trades on MESZ contract, but was not able to i was told i was on SIM but i was not on SIM I spoke to AMP. They said to update Sierra Chart. That did not fix the problem They then said to speak to you because they dont support the platform ? can you explain what is happening and what i should do Strangely I placed one trade yesterday without a problem Thank you Steven Date Time Of Last Edit: 2021-09-29 01:28:27
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| [2021-09-29 05:00:04] |
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First do make sure that Trade Simulation Mode is disabled: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Submit an order and if there is a rejection, we need to see the lines in the Trade Service Log for this rejection. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-29 15:40:20] |
| Steve Leon - Posts: 318 |
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i figured out what the problem was. i was using the trade DOM in a different Instance. In that instance the Trade SIM mode was off but in the main instance it was still on. I have a few follow up questions: 1) It seems like each instance is not updated by changes in the main instance; for example configuration tools etc ... Is there a way to have the main chart settings populate into the individual instances or do they have to be individually updated ? 2) is there a way to detach a chart from a chartbook and still be able to view it (in the same instance) after switching to a different chartbook 3) Is there a way to change the color of the price column only on the Trade DOM without changing the Grid color on the Trade DOM graphics setting. |
| [2021-09-29 16:35:58] |
| John - SC Support - Posts: 40635 |
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1) Each Sub-Instance is it's own individual Sierra Chart environment. The only way to get configuration changes into a Sub-Instance is to copy the files to the sub-instance. Refer to the following and the section right after it: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Each Sub Instance is Independent 2) You would want to use this option: Window, CB and CW Menus: Window Always Visible (Window) 3) No, there is not a setting for just the Price Ladder background color. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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