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Direct MessagesDate/Time: Fri, 26 Apr 2024 09:09:57 +0000
Not Connected in Trial
View Count: 954
| [2021-09-23 19:44:49] |
| StefanDe - Posts: 1 |
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Hello, I signed up today to test the Trial but I cant get it working. Maybe i created an account in the past, however i never downloaded nor testet the software. Please check if you can to confirm. Please activate my Trial Period so the software connects so i can test it. If not possible then please diect me how i can Trial the Software for a couple days. I saw in another Page that you may extend Trials if one didnt use it. Thats my case, i never trialed the software and want to test it. Its so frustration. I finally have time to test complicated sierra chart and now it doesnt work.
Date Time Of Last Edit: 2021-09-23 19:48:57
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| [2021-09-24 05:54:19] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-29 12:15:44] |
| ashleypounds - Posts: 1 |
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hi i have started a trail account but i cant seem to get it connected it is just showing a red bar that says not connected
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| [2021-11-29 15:51:20] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-08 16:08:34] |
| User107940 - Posts: 1 |
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Hell in the same boat, not connected! Can you please help. Thank you
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| [2022-04-08 16:41:16] |
| John - SC Support - Posts: 31131 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-08 19:43:45] |
| GenDit - Posts: 2 |
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Hello, Same thing for me. Please help. Thank you. |
| [2022-04-08 20:01:36] |
| GenDit - Posts: 2 |
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Nevermind. You have sorted. Thank you.
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| [2022-06-03 13:40:51] |
| H.Capital - Posts: 3 |
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hi! i have the same problem. can you help please? thank you! |
| [2022-06-03 15:04:29] |
| John - SC Support - Posts: 31131 |
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H.Capital: We see your account has the trial properly setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-04 00:25:04] |
| Maria Teresa Artigas - Posts: 4 |
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i have the same issue. i've tried connecting via the desktop but it's not working. all i see is a black screen with a Red button stating " Not Connected" please help.
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| [2022-06-05 12:21:13] |
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Your Sierra Chart account is expired. We have extended the trial on it. After that: Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 07:20:40] |
| Tradelookup - Posts: 1 |
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I have the same issue. I have red bar and showing time expired but have never used it before. Please would you activate my account. Thanks in advance |
| [2022-06-21 09:31:52] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-23 12:07:40] |
| User354935 - Posts: 1 |
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Yes, I’ve got the same issue. Not connected, even though I only just downloaded the free trial. Please help |
| [2022-11-23 15:48:20] |
| John - SC Support - Posts: 31131 |
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User354935: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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