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Direct MessagesDate/Time: Sun, 05 May 2024 07:28:46 +0000
Market Depth slow to update
View Count: 588
| [2021-09-20 14:58:33] |
| User97684 - Posts: 136 |
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Hi , pls help The depth indicator is slow to update the lines , ( but price is ok, it is moving without delay) I have slowed down Global chart update interval to 500 ms, and still this is happenning. Many thanks |
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| [2021-09-20 15:20:29] |
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That market depth data is not coming from Sierra Chart. We cannot help with it. You are not subscribed to real-time data from the CME from Sierra Chart through the Denali Exchange Data Feed. You can activate the exchange from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-20 15:21:14
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| [2021-09-21 14:32:47] |
| User97684 - Posts: 136 |
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HI, thanks. I see what you mean , but please see how the actuall depth prints are correctly updating, hust the depth lines themselves are not... Date Time Of Last Edit: 2021-09-21 14:34:27
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| [2021-09-21 15:57:20] |
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Most likely the issue is your computer clock is not set accurately: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating You are using the very old Rithmic integration, and that may use the computer clock for time stamping market depth data. We are not really sure since that is something developed many years ago and never maintained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-22 13:55:55] |
| User97684 - Posts: 136 |
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Hi , Thanks. I set the clock and added Denali. Unfortuantely the depth lines are still not updating. It takes 4-5 minutes to get some change , but the depth prints are fine . What can I do next? Many thanks |
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| [2021-09-22 14:03:30] |
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Provide us this single chart so we can test ourselves. Instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Is this an ongoing issue? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-22 14:19:17] |
| User97684 - Posts: 136 |
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Yep, i submitted requests prev for same - once i move the chart to a brand new chartbook, its all fine. Chartbook 4 has only got this chart and it is fine. Chartbook ES2020 has Depth 2 charts which are the originals, that are slow. Many thanks |
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| [2021-10-12 02:15:19] |
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We will be reviewing this as soon as we can. We have reactivated your account for a week for now since we see it is expired.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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