Support Board
Date/Time: Sat, 28 Jun 2025 02:05:34 +0000
Last 2 days of data missing after changing Data feed Service
View Count: 538
| [2021-09-15 16:55:31] |
| User727370 - Posts: 2 |
|
Hello, I changed my data feed provider from AMP-CME to Rhitmic and upgraded to your Package 10. Everything working fine but on the Eminis the actual contracts (December), the last 2 days are not showing in the intraday chart. But todays data loads the moment I open the chart. On the historical chart all data is showing. I already followed your procedures (reloading, canceling the data) without success. If I load the next contract (March) it loads without a problem all intraday data. Also if I load actual contracts of instruments that I did never open before are loading fine. There must be some problem with cache? / previous data stored somewhere (even if the Instrument Symbols are slightly different). I hope you can help me. Thanks |
| [2021-09-16 03:06:21] |
| Sierra_Chart Engineering - Posts: 20007 |
|
You need to activate the exchanges you require data for, for the Denali Exchange Data Feed. You can do this from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME You also need to complete the agreements. We cannot provide help with Rithmic provided historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-16 03:06:37
|
To post a message in this thread, you need to log in with your Sierra Chart account: