Login Page - Create Account

Support Board


Date/Time: Wed, 24 Apr 2024 18:41:42 +0000



Denali Eurex data delayed

View Count: 394

[2021-09-06 17:21:29]
User731133 - Posts: 26
hi i am getting 15 min data delayed on the eurex datx denali exchange can you please advise

regards

Ale
[2021-09-06 18:00:17]
John - SC Support - Posts: 31087
Your EUREX exchange did not renew on September 1, 2021 since you did not have enough funds in your account at that time (the exchanges renew on the first day of each month).

To add funds to your account, go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit

Then go to the Recurring Services page and scroll to the bottom where you will see the list of exchanges that were recently deactivated. Select the button for Reactivate Exchange for the exchanges that you want to reactivate.
https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-09-06 18:13:14]
User731133 - Posts: 26
i paid 25usd on the 30 august for whatfor 1 day of data?? when i already paid eurex cqg for the month of august, this is not fair
[2021-09-06 18:18:37]
User731133 - Posts: 26
i migrate from CGQ to denali on 30 of august to make me pay 25 usd for one day of data it is not correct
[2021-09-06 18:22:09]
John - SC Support - Posts: 31087
Unfortunately, that is the situation. You activated the exchange on August 30, 2021. The exchanges work on a calendar month basis and they require that you pay the full monthly amount regardless of when you activate the exchange with that month.

We have gone ahead and activated the EUREX exchange for you for this month at our expense. But we want to point out that these are the exchange rules, not ours.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-09-06 19:11:50]
User731133 - Posts: 26
ok thank you appreciated

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account