Login Page - Create Account

Support Board

Date/Time: Thu, 30 Mar 2023 07:33:45 +0000

Delayed data

View Count: 203

[2021-08-27 17:11:03]
BenjFlame - Posts: 238
I was subscribed to Denali and had no intent to unsubscribe.
I downgraded monthly sierra chart from packages with MBO to advanced.

It unsubscribed me from Denali , and turned all my data to "delayed" although the denali feed was paid until end of august.

Please see what is going on please.
[2021-08-27 17:53:38]
Sierra Chart Engineering - Posts: 104367
The Denali data feed is now restored for your account. We changed your Service Package to 11.

This should go into effect in about two minutes. If not, restart Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account