Login Page - Create Account

Support Board


Date/Time: Sat, 18 May 2024 00:29:13 +0000



missing historical data

View Count: 346

[2021-08-27 16:43:23]
Kyriakos - Posts: 9
hi, I downloaded the new SC version yesterday and i switched off the PC. I switch it ON today and i have missing historical data on charts/footprint/heatmap from the time i switched it off until now..
what can i do to load it up ? I also sent the message log. I am using Denali data feed
thank you.

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=54055
[2021-08-27 17:42:25]
Sierra Chart Engineering - Posts: 104368
Refer to the documentation here regarding this:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server

It looks like the problem is caused by some firewall on your computer.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-08-27 17:45:57

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account