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Date/Time: Sun, 16 Jun 2024 11:19:48 +0000



My charts have gaps and high low prices are different in different time frames

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[2014-03-21 19:17:05]
User23913 - Posts: 6
ES Charts gaps on monthly daily 240min continuous charts ESM4 [C]

http://www.sierrachart.com/image.php?l=139542917266.png
http://www.sierrachart.com/image.php?l=1395429208449.png

6SM4[C] march 5th low is 1.1243 on daily chart and 1.1245 on 240 minute chart. I have noticed on other charts also. I cannot trade if charts are inconsistent. Please help.
[2014-03-21 19:19:51]
Sierra Chart Engineering - Posts: 104368
This is a very small difference. Refer to this help topic:
Http://www.sierrachart.com/index.php?l=doc/helpdetails43.html

If the problem has to do with the data feed and we suspect it does for such a small difference like this, then we recommend using the Sierra Chart Exchange Data Feed:
https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-22 12:26:28]
User23913 - Posts: 6
The YMM4 [C] has a huge difference compared to other chart services I subscribe to. This can not be a minor chart error.

http://www.sierrachart.com/image.php?l=1395490932497.png

This link should be a picture of my desk top showing a weekly, daily, 240 minute continuous charts of the YMM4. There should not be a new high showing on the charts. These are way wrong compared to my other charting services I am using. I use Tradestation and Think or Swim also.
[2014-03-23 09:52:15]
Sierra Chart Engineering - Posts: 104368
It looks like your Historical Daily chart has missing data. Follow the instructions here:
https://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading

The prices in the chart should look exactly like this:
http://www.sierrachart.com/image.php?l=1395568497969.png
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-23 09:56:43
[2014-03-24 11:21:44]
User23913 - Posts: 6
http://www.sierrachart.com/image.php?l=1395660069464.png

I am still getting the same thing. Please advise. Thanks.
[2014-03-24 18:04:19]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart by selecting Help >> Download Current Version.

When you post an image, only post an image of a single chart. Not the whole desktop. You can post multiple single charts.

We are not sure of what you did. Go to your Daily chart and follow through these instructions again:
https://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading

When you are prompted to re-download the data for individual futures contracts, you probably only need to click Yes for the most recent two or three contract months. This seems like all that needs to be done.




Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-24 18:04:44
[2014-03-26 11:12:42]
User23913 - Posts: 6
The ES charts are still gapping on the weekly daily and 240 minute continuous charts. The charts that are not continuous do not gap. I am losing 3 months of data from December to march on the continuous ES charts. I have uninstalled and reinstalled software for charts and platform. Do you have any suggestions? Thanks

If you need to see charts look at first post.
[2014-03-26 17:35:39]
Sierra Chart Engineering - Posts: 104368
1. Please do not uninstall and reinstall Sierra Chart. For an issue like this, that is a totally unnecessary procedure and will help nothing.

2. This is very straightforward and simple and you should not have a problem with this if you follow the instructions.

3. Let us focus on just one single chart and only one chart and nothing else.

We want to focus only on the Historical Daily chart. Go to that specific chart. Follow the instructions here to re-download the data for all of the futures contracts in the chart:
https://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading

4. If there still is a problem, tell us exactly the steps you have followed. You must be missing one of the steps.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-26 17:36:26
[2014-03-26 21:01:24]
User23913 - Posts: 6
I have followed all the steps several times and I still have gaps in my ES charts. Please call me and help me with this issue.
[2014-03-26 22:07:22]
Sierra Chart Engineering - Posts: 104368
Please set a telephone number on your account here:
https://www.sierrachart.com/usercp.php?page=ManageAccountInfo

When this is done, let us know here.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-27 02:05:48
[2014-03-27 13:30:52]
User23913 - Posts: 6
Phone is added to account info
[2014-03-27 17:33:12]
Sierra Chart Engineering - Posts: 104368
Thank you. Will be calling in about an hour.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-27 18:33:36]
Sierra Chart Engineering - Posts: 104368
We tried calling but only got voicemail. There was also a message that said the voice mailbox was not set up.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-27 18:54:35]
Sierra Chart Engineering - Posts: 104368
Could you set a landline number on your account. We only heard about 20% of what you said on the mobile phone.

You can set the number here:
https://www.sierrachart.com/usercp.php?page=ManageAccountInfo

Just let us know when is a good time to call. We can even call in the evening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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