Support Board
Date/Time: Tue, 04 Nov 2025 03:00:07 +0000
Unable to View Micro Crude Oil Futures?
View Count: 1190
| [2021-07-18 01:02:23] |
| User344276 - Posts: 72 |
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I'm unable to view a chart for the micro crude oil futures. Under file I have selected Find Symbol, MCLU21-NYMEX, and Open Historical Chart, and the chart shows one bar with the message: "Download Failed. Error downloading historical Daily data for MCLU21-NYMEX. Error executing query. Invalid symbol" How do I fix this issue? What should I do to view a historical daily chart of the micro crude oil futures? Thanks for your help. http://www.sierrachart.com/image.php?Image=1626666151905.png Date Time Of Last Edit: 2021-07-19 22:03:13
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| [2021-07-19 19:51:26] |
| User344276 - Posts: 72 |
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I still have not gotten a response regarding this issue. Can you please provide a response. Thank you.
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| [2021-07-20 09:09:29] |
| Sierra_Chart Engineering - Posts: 21298 |
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We are not sure yet what the symbol is for the historical daily data for this contract , so this is not yet configured.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-20 23:14:48] |
| User344276 - Posts: 72 |
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I'm surprised by your answer. Has the exchange not provided a symbol for this newly released contract? When do you anticipate this issue being resolved? Thanks for your help.
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| [2021-07-21 04:15:01] |
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The data is now accessible. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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