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Date/Time: Sat, 01 Oct 2022 15:15:18 +0000



pro and nonepro

View Count: 378

[2021-07-15 14:32:00]
User646336 - Posts: 5
Hi there
I added the equity data and data feed, BUT account shows professional which i am NOT.
i re-signed agreements, still nothing.
thank you
Zafar Sodykov 142096
[2021-07-15 15:12:35]
John - SC Support - Posts: 18738
We have asked our data provider, in this case, for why they have you tagged as a Professional. As soon as we hear back, we will update you in this thread.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-15 15:48:11]
John - SC Support - Posts: 18738
We have heard back from our data provider and they have received your updated agreement and changed your status to Non-Professional. You can now activate the exchange(s).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-15 16:29:20]
User646336 - Posts: 5
Which exchange I need to activate to get equities on my TPO charts
[2021-07-15 17:54:26]
John - SC Support - Posts: 18738
Within the Sierra Chart Exchange Data Feed it is the U.S. Equities exchange.

Go to the following page to activate the exchange:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-07-22 16:58:54
[2021-07-22 15:44:14]
User646336 - Posts: 5
Hi
I followed all the steps and signed the agreements again, and have all the required data, and the equities still dont work
image584E802D-68EB-448B-9156-C9ED3FB44BB8.png / V - Attached On 2021-07-22 15:41:46 UTC - Size: 762.78 KB - 91 views
image7B2893A6-8434-4A10-878A-8624CF34BFE3.png / V - Attached On 2021-07-22 15:42:03 UTC - Size: 447.22 KB - 97 views
[2021-07-22 16:59:37]
Sierra Chart Engineering - Posts: 104260
This is now resolved.

You should be receiving the real-time data within three minutes. If not let us know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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