Support Board
Date/Time: Sun, 29 Jun 2025 17:49:48 +0000
Downloading Latest Sierra chart update
View Count: 1112
| [2021-07-10 10:19:03] |
| Galmik - Posts: 39 |
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Hi i just sent you the message log. i couldn't download the latest Sierra update. Please tell me what actions i should take Thank you Mike |
| [2021-07-10 23:11:48] |
| Sierra_Chart Engineering - Posts: 20017 |
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We need more information about the problem. What steps are you following and then what exactly is happening or does not happen at the time of the issue? The general instructions to update are here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-10 23:12:15
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| [2021-07-11 08:16:10] |
| Galmik - Posts: 39 |
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Hi again! I go to sierra charts, Help-Download current version. Then i run the sierra charts installer and the message is: windows error code3 - Failed to open the file - system cannot find the path specified. Then it has a choice to send log to support, which i forwarded to you like 10 minutes ago Can u tell me what do i do for here? Thank you MIke |
| [2021-07-11 21:36:32] |
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In this case update Sierra Chart using the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 18:33:18] |
| John - SC Support - Posts: 40645 |
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Your Installer Log shows the following: Failed to create folder: C:\Users\m_gal\Downloads\SierraChart2270\DownloadedInstallationFiles\ACS_Source\. Windows error code 5: Access is denied.
Refer to the following: Software Download: Resolving 'Access is Denied' Errors And, as noted above, it may be easiest to use the Zip Installer. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 18:53:58] |
| Galmik - Posts: 39 |
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Dear John Thanx again for your fast reply and guidance. I downloaded the zip and run it through the old version and now i am ok. Kind Regards, Mike |
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