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Date/Time: Mon, 22 Apr 2024 16:54:43 +0000



Why is my data delayed?

View Count: 436

[2021-07-09 04:54:56]
Stephen H - Posts: 4
I just topped off the account balance. I haven't had to do anything beyond that for last 9 months. Pls advise. Thank you.
[2021-07-09 05:31:00]
Sierra Chart Engineering - Posts: 104368
You still need to activate the exchanges you require from here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

What exchanges do you need real-time data for?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-09 15:03:26]
Stephen H - Posts: 4
I have to periodically active exchanges? Again, been doing this for 9 months here, why the procedure change?
[2021-07-09 16:59:07]
Sierra Chart Engineering - Posts: 104368
There is no change in procedure. The reason the exchange was canceled was for this reason:
Denali Data Feed: Updated the Auto-Renew status for CMEGROUP_BOOK to (0). Reason: Low Account Balance.

You can reactivate it from here:
https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-07-09 17:00:12

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