Support Board

- 2021-06-03: Due to changes related to exchange compliance, to continue to receive Historical Daily data in Historical charts, effective June 7, 2021, it is necessary that you update to version 2268 or higher. For instructions, refer to Fast Update.

- 2021-06-03: Due to changes related to exchange compliance, CME historical data will no longer be accessible through the DTC Protocol server in Sierra Chart. To continue to be able to use the File >> New Instance feature after June 15, 2021, it is necessary that you update to version 2268 or higher. For instructions, refer to Fast Update.

- 2021-06-03 IMPORTANT NOTICE: Effective July 1, 2021, the new highest quality EUREX EOBI real-time and historical data which is part of the Denali Exchange Data Feed will be required to be used for all Sierra Chart users requiring real-time EUREX data in Sierra Chart. This is the very best EUREX data feed which is not offered anywhere else.

To use this new EUREX data feed, refer to the Denali Exchange Data Feed EUREX setup instructions. If you are paying for EUREX data through your broker you will want to *cancel* that data from them, before July 1, 2021.

- Sierra Chart now has a new high-quality, low latency, extended/full order book with MBO, EUREX data feed from Frankfurt which is part of the Denali Exchange Data Feed. For the technical details of this data feed, refer to EUREX Technical Information.

To use this data feed, refer to the Denali Exchange Data Feed EUREX setup instructions.

-Updated: Important Technical Notice (2021-05-26): In order to continue to receive market by order data with the Denali Exchange Data Feed after the evening of May 26, 2021 17:00 (US Eastern time), refer to: Market by Order Information Thread.