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Demand Index study not displaying

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[2021-07-05 10:12:12] #1 [Go To First Post]
User93464 - Posts: 52
The Demand Index study has stopped working on my EURUSD 1 min chart. It displays correctly on the EURUSD 5 min chart. I also have the issue on the GBPUSD 1 min chart, but if I change the timeframe on the chart to 5 min and then change it back to 1 min timeframe, the study continues to display correctly. This fix does not seem to work on the EURUSD. I have tried upgrading the charts to the latest version, but this does not solve the issue


Sierra Charts demand index EURUSD 2021-07-05_11-06-04.png / V - Attached On 2021-07-05 10:11:45 UTC - Size: 161.66 KB - 227 views

[2021-07-05 12:02:17] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will look into this and determine a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-21 15:52:51] #3 [Go To First Post]
User93464 - Posts: 52
Any update on a solution for this issue?

[2021-07-22 08:54:07] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will have this resolved in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-08 06:16:42] #5 [Go To First Post]
User93464 - Posts: 52
This issue seemed to have been resolved, but as of this morning the issue has returned. Demand Index will not display on the EURUSD in the 1min timeframe, but does so in the 5 min timeframe. GBPUSD seems unaffected by the issue Please reply ASAP


SC demand index issue 2021-09-08_07-14-40.png / V - Attached On 2021-09-08 06:16:23 UTC - Size: 241.93 KB - 150 views

[2021-09-11 20:15:41] #6 [Go To First Post]
User190501 - Posts: 91
Yes, the demand index study on my side has stopped to be displayed completely on a stock chart at all time frames. The only way to make it visible was to uncheck the evening session for a stock chart. I have tried it as well on a futures chart with evening session checked and unchecked and the demand index doesn't display at all. Kindly advise ASAP. Date Time Of Last Edit: 2021-09-12 01:16:52

[2021-09-13 13:54:14] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
We are still reviewing this study. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-15 13:55:57] #8 [Go To First Post]
User190501 - Posts: 91
Is there any update yet?

[2021-09-28 08:01:24] #9 [Go To First Post]
User93464 - Posts: 52
Any update on this issue?

[2021-09-28 14:12:09] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Checking on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-29 14:37:36] #11 [Go To First Post]
SC Support Tom - Posts: 450
I believe that I have found the error. In the code we see the following line. if (Array_RangeMA[0] > SmallValue && Array_HL2C[sc.Index] > SmallValue) Later we see the following lines. else { Array_BuyPower[sc.Index] = 0.0f; Array_SellPower[sc.Index] = 0.0f; } Whenever H[0] and L[0] are equal, Array_RangeMA[0] = 0, thus forcing the Buy Power and Sell Power Arrays to be zero for all chart bars. It is not that the Subgraphs are not being displayed; they are. I verified this by changing the colors. It is just that their values are zero. I have recommended a fix to Sierra Chart Engineering, which they will review. Date Time Of Last Edit: 2021-09-29 16:12:13

[2021-10-04 20:13:11] #12 [Go To First Post]
User93464 - Posts: 52
Any news on a fix for this issue?

[2021-10-05 18:43:55] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
We have made the change. This is now released in the latest prerelease. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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