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Direct MessagesDate/Time: Wed, 15 May 2024 22:32:38 +0000
The Chart is not working, no data feed EUREX
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| [2021-07-02 08:06:59] |
| User358929 - Posts: 5 |
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Hello My chart is blocked, when I disconnect and reconnect it, it loads the missing data, but it still does not work. I have the current version I think I need service package 10, but I bought package 3. How can I change it now, pay extra to have access to data? |
| [2021-07-02 08:20:49] |
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You are currently on Service Package 3 and using EUREX data from an outside source. Refer to: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy We have temporarily set your account to service package 12 for 30 days at no cost. So this gives you a chance to change to service package 10, and obtain EUREX data from our data feed. So you should continue to receive the EUREX data, effective at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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