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Direct MessagesDate/Time: Thu, 25 Apr 2024 07:50:21 +0000
EUREX - Historical Market Depth not working
View Count: 499
| [2021-07-02 07:17:54] |
| User365411 - Posts: 172 |
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rel 2281 - 2282 - 2283 I'm on delayed SC Data FESX and FDAX historical Market Depth don't load today, probably it stopped yesterday around 11.00 AM ET. Forcing download via right mouse click do not work, deleting depth file do not work. Real time market depth (delayed) works. CME historical Market Depth works. Can you check? TY Date Time Of Last Edit: 2021-07-02 07:22:17
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| [2021-07-02 08:06:13] |
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We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-02 08:46:35] |
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Restart Sierra Chart. This should now be resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-02 10:53:04] |
| User365411 - Posts: 172 |
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Restart Sierra Chart. This should now be resolved.
Yes, it works now. TY |
| [2021-07-20 13:38:03] |
| User365411 - Posts: 172 |
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rel 2283 Again, same problem today, historical Market Depth don't work for yesterday and today data, realtime depth is ok |
| [2021-07-20 15:03:13] |
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We are looking into the cause of this. For now restart Sierra Chart. Also make sure Sierra Chart is up-to-date. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-20 15:25:22] |
| User365411 - Posts: 172 |
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now its'ok TY |
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