Home >> Support Board

Support Board

Date/Time: Wed, 15 May 2024 21:02:28 +0000

How to Post a Message for Support

[Locked] - Price Display Format won't save

View Count: 490

[2021-07-01 15:33:11] #1 [Go To First Post]
j4ytr4der_ - Posts: 918
I have a particular chart that I like to set to Price Display Format of 1. But it will never save, and every time I reload the chartbook or change datafeeds, it reverts to 0.01. "Auto Set from Data Feed" is unchecked. Is there a bug here or am I doing something wrong?

[2021-07-02 02:59:55] #2 [Go To First Post]
j4ytr4der_ - Posts: 918
This is very weird but now it's saved. I think the difference is this time I closed the chartbook, saved all, then reopened. Prior times had been saving all when quitting the app.

[2021-07-02 05:13:21] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 14359
Does not make any sense to us why it would not save. It sounds like there may have been a system issue where a Chartbook did not fully save and therefore the operation did not complete. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-02 05:13:59

[2021-07-02 12:44:33] #4 [Go To First Post]
j4ytr4der_ - Posts: 918
And this morning, what was saved perfectly at the end of the day yesterday is back to default again. It was saved at a setting of 1, now it's on .01 again.

[2021-07-02 15:29:34] #5 [Go To First Post]
John - SC Support - Posts: 31659
Can you get us that Chartbook so we can take a look? Refer to the following for how to get us a Chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-02 15:58:34] #6 [Go To First Post]
j4ytr4der_ - Posts: 918
Sure thing, files (chartbook and spreadsheet) are attached for you. Thanks! The specific chart(s) that won't save properly are #21 and #27 (they are clones of each other). I scroll left & right in the workspace to mimic multiple screens so if you can't find everything, that's where they're hiding.


Private File Private File

[2021-07-10 23:20:57] #7 [Go To First Post]
j4ytr4der_ - Posts: 918
Any chance you were able to take a look at this? I still have to manually change those two charts every time I reopen the chartbook.

[2021-07-12 14:57:21] #8 [Go To First Post]
John - SC Support - Posts: 31659
Sorry for the late response. We were not able to reproduce what you are seeing. When we change the Price Display Format, it stays as it was set when we close and reopen the chartbook. Therefore, we do not know why this is occurring, nor do we have any thoughts as to why it might be occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: