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Date/Time: Sat, 20 Apr 2024 11:52:22 +0000



OEC Disconnect

View Count: 1153

[2014-03-14 14:54:07]
QnReally - Posts: 181
Yesterday I upgraded from v1078 to v1107. I started seeing some odd behavior with my canceled orders pending, etc. I rebooted the machine and started SC. I saw a disconnect message in the Message Log. I have sent the log using "Send For Analysis" button in the Message Log. Can you please look into it and let me know if you recommend a downgrade back to v1078?

Thanks.
[2014-03-14 19:19:04]
stevensinfinity - Posts: 8
Hey QnReally,

I am sorry to hear about your issues with OEC disconnectivity, I've noticed a lot of people having problems with them. I am a broker with Infinity Futures and understand the frustration customers can face. It's a shame, because Sierra is such an excellent charting package. With that being said, our Infinity AT platform works extremely well with Sierra Charts and I more than welcome you guys to try a demo. Feel free to use this link: http://www.infinityfutures.com/practiceaccount.aspx?ref=shae

I'm also more than happy to answer any questions you may have. Feel free to contact me at s.haen@infinityfutures.com or by phone at (312) 373-6224.

-Stevens Haen
[2014-03-17 17:29:13]
Sierra Chart Engineering - Posts: 104368
The OEC connection issues have now been resolved at this time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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