Home >> Support Board

Support Board

Date/Time: Sun, 19 May 2024 09:22:44 +0000

How to Post a Message for Support

S&P E-Micro Sep contract not working

View Count: 555

[2021-06-14 14:01:07] #1 [Go To First Post]
BrantR - Posts: 6
Hey. I am trying to roll my chart symbol to the S&P September E-Micro but I keep getting an error. The symbol is F.US.MESU21 and the error is opening and reading the chart data. The June contract still works and the September E-Mini is working but this September E-Micro will not.

[2021-06-14 16:23:53] #2 [Go To First Post]
John - SC Support - Posts: 31704
What exactly is the error message you are getting? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-14 16:53:20] #3 [Go To First Post]
BrantR - Posts: 6
F.US.MESU21[M] #10 \| Error opening or reading chart data file. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.532 *

[2021-06-14 17:14:36] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
We need to see the entire Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-14 19:44:17] #5 [Go To First Post]
BrantR - Posts: 6
Reading Internal Order ID file. \| 2021-06-14 08:41:08.888 Reading Trade Orders file. \| 2021-06-14 08:41:09.021 Reading Trade Positions file. \| 2021-06-14 08:41:09.021 Reading Trade Account Data files. \| 2021-06-14 08:41:09.021 Subscribing to symbol for symbol alert: F.US.EPM19 \| 2021-06-14 08:41:09.022 UDPListener (1640). Port 22904 \| Listening on UDP port 22904. \| 2021-06-14 08:41:09.043 Software version: 2270 64-bit \| 2021-06-14 08:41:09.043 Primary Thread ID: 9348 \| 2021-06-14 08:41:09.043 Usage end date: 2021-07-15 \| 2021-06-14 08:41:09.043 Enabled for: Advanced Features 2. \| 2021-06-14 08:41:09.043 Enabled for: Sierra Chart Historical Data Service. \| 2021-06-14 08:41:09.043 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-06-14 08:41:09.043 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-06-14 08:41:09.043 Enabled for exchange2: CME \| 2021-06-14 08:41:09.043 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-06-14 08:41:09.043 Current selected Data/Trading service: CQG WebAPI \| 2021-06-14 08:41:09.043 Custom symbol settings values: enabled \| 2021-06-14 08:41:09.043 Chart Update Interval: 10 \| 2021-06-14 08:41:09.043 Intraday Data Storage Time Unit: 0 \| 2021-06-14 08:41:09.043 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-06-14 08:41:09.043 2021-06-14 14:41:09 Local computer time in UTC \| 2021-06-14 08:41:09.043 2021-06-14 08:41:09 Local computer time in SC Time Zone \| 2021-06-14 08:41:09.043 2021-06-14 14:41:03 Server time in UTC \| 2021-06-14 08:41:09.043 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-06-14 08:41:09.043 Program path: C:\SierraChart\ \| 2021-06-14 08:41:09.043 Data Files path: C:\SierraChart\Data\ \| 2021-06-14 08:41:09.043 OS Version Number: 10.0 \| 2021-06-14 08:41:09.043 Locale Setting: C \| 2021-06-14 08:41:09.043 DLLs: OFA Bars (by Zdislav)_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free (2020).dll, zyp sierra free (2020)_64.dll, zyp sierra free.dll, zyp sierra free_64.dll \| 2021-06-14 08:41:09.044 Allowed protected custom studies: zyp_download_free \| 2021-06-14 08:41:09.044 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2021-06-14 08:41:09.085 Mapping F.US.EPM19 to ESM19. Service code: cme \| 2021-06-14 08:41:09.107 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-06-14 08:41:09.118 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-06-14 08:41:09.180 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-06-14 08:41:09.180 Received 5 login tokens. \| 2021-06-14 08:41:09.632 Symbol settings MD5 received. Request ID: 1. \| 2021-06-14 08:41:09.881 Requested symbol settings for service code cqg. Request ID: 2. \| 2021-06-14 08:41:09.882 Symbol settings received. Request ID: 2. \| 2021-06-14 08:41:11.217 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-06-14 08:41:15.900 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-06-14 08:41:15.900 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-06-14 08:41:16.057 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-06-14 08:41:16.057 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-06-14 08:41:16.057 CQG WebSocket \| Opening WebSocket. \| 2021-06-14 08:41:16.125 CQG WebSocket \| Sending WebSocket handshake. \| 2021-06-14 08:41:16.125 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-06-14 08:41:16.331 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-06-14 08:41:16.331 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: Lmt7yI3aYYHlfF10d8Ig09bwGWE= \| 2021-06-14 08:41:16.331 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-06-14 08:41:16.331 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-06-14 08:41:16.331 CQG WebSocket \| Server header \| \| 2021-06-14 08:41:16.331 CQG WebSocket \| Web socket state is now open. \| 2021-06-14 08:41:16.331 CQG WebAPI \| WebSocket connected. \| 2021-06-14 08:41:16.331 CQG WebAPI \| Sending market data logon message. \| 2021-06-14 08:41:16.331 CQG WebAPI \| Base Time: 2021-06-13T00:39:46. 2021-06-13 00:39:46 \| 2021-06-14 08:41:16.520 CQG WebAPI \| Logon successful. Session Token = GZIUcAuQCBzuczItwV0A3J5Ly6ywO4ouyan1WO0fWOostTf+N0seX74XfrBvjD7IdXGgEEpUCy3 \| 2021-06-14 08:41:16.520 CQG WebAPI \| Connected to server complete. \| 2021-06-14 08:41:16.520 Triggering next historical data download in queue. \| 2021-06-14 08:41:16.521 Triggering next historical data download in queue. \| 2021-06-14 08:41:16.521 Triggering next historical data download in queue. \| 2021-06-14 08:41:16.521 Triggering next historical data download in queue. \| 2021-06-14 08:41:16.521 Subscribing to symbol for symbol alert. F.US.EPM19 \| 2021-06-14 08:41:16.521 Mapping F.US.EPM19 to ESM19. Service code: cme \| 2021-06-14 08:41:16.521 SC Data - All Services \| Starting real-time market data updates for: F.US.EPM19 (ESM19). ID: 1 Service code: cme \| 2021-06-14 08:41:16.521 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2021-06-14 08:41:16.521 CQG WebAPI \| Sending symbol resolution request for F.US.EPM19. ID: 546291 \| 2021-06-14 08:41:16.521 SC Data - All Services \| Requesting security definition data for: F.US.EPM19 (ESM19). ID: 1 \| 2021-06-14 08:41:16.521 DTC Client socket (2) \| Creating socket. \| 2021-06-14 08:41:16.522 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-14 08:41:16.522 DTC Client socket (2) \| Connecting to IP: 216.1.90.129. \| 2021-06-14 08:41:16.522 Updated verified funded futures trading account ending date to: 2021-07-14 14:41:16 \| 2021-06-14 08:41:16.525 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-06-14 08:41:16.525 No download requests in the queue to start downloads for. \| 2021-06-14 08:41:16.525 No download requests in the queue to start downloads for. \| 2021-06-14 08:41:16.525 No download requests in the queue to start downloads for. \| 2021-06-14 08:41:16.525 No download requests in the queue to start downloads for. \| 2021-06-14 08:41:16.525 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-14 08:41:16.596 Symbol Error - F.US.EPM19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-14 08:41:16.596 CQG WebAPI \| Brokerage name: AMP. Account Name: 127969 \| 2021-06-14 08:41:16.596 CQG WebAPI \| Sending collateral subscribe request. \| 2021-06-14 08:41:16.596 SC Data - All Services \| Network connection to server complete. \| 2021-06-14 08:41:16.596 SC Data - All Services \| Starting socket receive thread. \| 2021-06-14 08:41:16.596 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-14 08:41:16.596 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-14 08:41:16.675 SC Data - All Services \| Sending logon request message. \| 2021-06-14 08:41:16.675 SC Data - All Services \| Received logon response. \| 2021-06-14 08:41:17.368 SC Data - All Services \| Server Name: SC Realtime Server. \| 2021-06-14 08:41:17.368 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-14 08:41:17.368 SC Data - All Services \| Successfully connected. \| 2021-06-14 08:41:17.368 SC Data - All Services \| Trading is not supported. \| 2021-06-14 08:41:17.368 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.EPM19 -> ESM19 \| 2021-06-14 08:41:17.368 SC Data - All Services \| Real-time data for symbol F.US.EPM19 is currently unavailable. \| 2021-06-14 08:41:17.520 SC Data - All Services \| Received security definition for symbol F.US.EPM19 \| 2021-06-14 08:41:17.520 CQG WebAPI \| Sending positions subscribe request. RequestID: 546294 \| 2021-06-14 08:41:21.516 CQG WebAPI \| Sending orders subscribe request. RequestID: 546295 \| 2021-06-14 08:41:21.516 F.US.EPU21 [CB] 5 Min #6 \| Reloading chart. \| 2021-06-14 08:41:23.144 F.US.EPU21 [CB] 5 Min #6 \| Performing historical Daily data download for symbol F.US.EPM21 starting at last date in file. \| 2021-06-14 08:41:23.145 Starting DelayedDownloadMonitoringTimer \| 2021-06-14 08:41:23.145 Starting HDTimeoutTimer \| 2021-06-14 08:41:23.145 Added historical Daily data request for F.US.EPM21 to the queue. \| 2021-06-14 08:41:23.145 Triggering next historical data download in queue. \| 2021-06-14 08:41:23.146 F.US.EPU21 [CB] 5 Min #6 \| Performing historical Daily data download for symbol F.US.EPU21 starting at last date in file. \| 2021-06-14 08:41:23.147 Added historical Daily data request for F.US.EPU21 to the queue. \| 2021-06-14 08:41:23.147 F.US.EPU21 [CB] 5 Min #6 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-06-14 08:41:23.161 Chart (F.US.MESU21) \| Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 08:41:23.167 * F.US.MESU21 #10 \| Reloading chart. \| 2021-06-14 08:41:23.168 F.US.MESU21 #10 \| Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 08:41:23.170 * Unknown Intraday file type. Header error. C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 08:41:23.172 * F.US.EPU21 [CB] 5 Min #5 \| Reloading chart. \| 2021-06-14 08:41:23.185 F.US.EPU21 [CB] 5 Min #5 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-06-14 08:41:23.203 F.US.EPU21 [CB] 30 Min #3 \| Reloading chart. \| 2021-06-14 08:41:23.217 F.US.EPU21 [CB] 30 Min #3 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-06-14 08:41:23.232 F.US.EPU21 [CB] 30 Sec #7 \| Reloading chart. \| 2021-06-14 08:41:23.241 F.US.EPU21 [CB] 30 Sec #7 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-06-14 08:41:23.256 F.US.EPU21 [CB] 30 Sec #2 \| Reloading chart. \| 2021-06-14 08:41:23.263 F.US.EPU21 [CB] 30 Sec #2 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-06-14 08:41:23.279 F.US.EPU21 [CB] 5 Min #1 \| Reloading chart. \| 2021-06-14 08:41:23.287 F.US.EPU21 [CB] 5 Min #1 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-06-14 08:41:23.302 Mapping F.US.EPM21 to ESM21. Service code: cme \| 2021-06-14 08:41:23.316 HD Request # 1 \| Downloading Historical Daily chart data for F.US.EPM21. Starting date: 2021-05-21. Service: cqg \| 2021-06-14 08:41:23.317 F.US.MESU21 #10 \| Error opening or reading chart data file. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 08:41:23.318 * Mapping F.US.MESU21 to MESU21. Service code: cme \| 2021-06-14 08:41:23.377 SC Data - All Services \| Starting real-time market data updates for: F.US.MESU21 (MESU21). ID: 3 Service code: cme \| 2021-06-14 08:41:23.377 CQG WebAPI \| Sending symbol resolution request for F.US.MESU21. ID: 546296 \| 2021-06-14 08:41:23.377 SC Data - All Services \| Requesting security definition data for: F.US.MESU21 (MESU21). ID: 3 \| 2021-06-14 08:41:23.377 Starting DelayedDownloadMonitoringTimer \| 2021-06-14 08:41:23.377 Starting HDTimeoutTimer \| 2021-06-14 08:41:23.377 Added historical Intraday data request for F.US.MESU21 to the queue. \| 2021-06-14 08:41:23.377 Intraday data recording state for symbol F.US.MESU21 is set to download 'Pending'. \| 2021-06-14 08:41:23.377 Triggering next historical data download in queue. \| 2021-06-14 08:41:23.377 Delaying start of download for F.US.MESU21 \| 2021-06-14 08:41:23.379 CQG WebAPI \| Received symbol resolution report for symbol F.US.MESU21. Search Symbol: F.US.MESU21. Request ID: 546296. Contract ID: 1. \| 2021-06-14 08:41:23.441 SC Data - All Services \| Received security definition for symbol F.US.MESU21 \| 2021-06-14 08:41:23.528 HD Request # 1 \| Requesting historical Daily data for ESM21 starting at 2021-05-20. SC External HD service. \| 2021-06-14 08:41:24.037 HD Request # 1 \| Receiving historical Daily data for F.US.EPM21 starting at 2021-05-21 \| 2021-06-14 08:41:24.425 HD Request # 1 \| Writing historical Daily data to the file F.US.EPM21.dly \| 2021-06-14 08:41:24.426 HD Request # 1 \| Bytes received: 1019 \| 2021-06-14 08:41:24.428 HD Request # 1 \| Received 17 records from 2021-05-21 00:00:00 to 2021-06-14 00:00:00 (25.0 days) and wrote 16 records for F.US.EPM21 \| 2021-06-14 08:41:24.428 HD Request # 1 \| Completion time: 1s \| 2021-06-14 08:41:24.428 HD Request # 1 \| Daily data download complete for F.US.EPM21. Unique request ID: 1 \| 2021-06-14 08:41:24.428 Removing historical data download ID 1. \| 2021-06-14 08:41:24.428 Triggering next historical data download in queue. \| 2021-06-14 08:41:24.428 Mapping F.US.EPU21 to ESU21. Service code: cme \| 2021-06-14 08:41:24.428 HD Request # 2 \| Downloading Historical Daily chart data for F.US.EPU21. Starting date: 1971-06-15. Service: cqg \| 2021-06-14 08:41:24.429 HD Request # 2 \| Requesting historical Daily data for ESU21 starting at 1971-06-14. SC External HD service. \| 2021-06-14 08:41:25.167 HD Request # 2 \| Receiving historical Daily data for F.US.EPU21 starting at 2020-06-08 \| 2021-06-14 08:41:25.395 HD Request # 2 \| Writing historical Daily data to the file F.US.EPU21.dly \| 2021-06-14 08:41:25.395 HD Request # 2 \| Bytes received: 12942 \| 2021-06-14 08:41:25.397 HD Request # 2 \| Received 257 records from 2020-06-08 00:00:00 to 2021-06-14 00:00:00 (372.0 days) and wrote 257 records for F.US.EPU21 \| 2021-06-14 08:41:25.397 HD Request # 2 \| Completion time: 1s \| 2021-06-14 08:41:25.397 HD Request # 2 \| Daily data download complete for F.US.EPU21. Unique request ID: 2 \| 2021-06-14 08:41:25.397 Removing historical data download ID 2. \| 2021-06-14 08:41:25.397 Triggering next historical data download in queue. \| 2021-06-14 08:41:25.397 No download requests in the queue to start downloads for. \| 2021-06-14 08:41:25.398 F.US.EPU21 [CB] 5 Min #6 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-06-14 08:41:25.398 F.US.EPU21 [CB] 5 Min #6 \| Reloading chart. \| 2021-06-14 08:41:25.398 Enabling compression for file: C:\SierraChart\Data\F.US.EPU21.dly. This may take a while. \| 2021-06-14 08:41:25.416 File compression enabled. C:\SierraChart\Data\F.US.EPU21.dly. CompressionState=0 \| 2021-06-14 08:41:25.416 F.US.EPU21 [CB] 5 Min #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-06-14 08:41:25.423 F.US.EPU21 [CB] 5 Min #5 \| Reloading chart. \| 2021-06-14 08:41:25.425 F.US.EPU21 [CB] 30 Min #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-06-14 08:41:25.436 F.US.EPU21 [CB] 30 Min #3 \| Reloading chart. \| 2021-06-14 08:41:25.436 F.US.EPU21 [CB] 30 Sec #7 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-06-14 08:41:25.453 F.US.EPU21 [CB] 30 Sec #7 \| Reloading chart. \| 2021-06-14 08:41:25.453 F.US.EPU21 [CB] 30 Sec #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-06-14 08:41:25.469 F.US.EPU21 [CB] 30 Sec #2 \| Reloading chart. \| 2021-06-14 08:41:25.470 F.US.EPU21 [CB] 5 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-06-14 08:41:25.486 F.US.EPU21 [CB] 5 Min #1 \| Reloading chart. \| 2021-06-14 08:41:25.486 F.US.EPU21 [CB] 5 Min #6 \| Reloading chart. \| 2021-06-14 08:41:25.503 F.US.EPU21 [CB] 5 Min #5 \| Reloading chart. \| 2021-06-14 08:41:25.630 F.US.EPU21 [CB] 30 Min #3 \| Reloading chart. \| 2021-06-14 08:41:25.676 F.US.EPU21 [CB] 30 Sec #7 \| Reloading chart. \| 2021-06-14 08:41:25.752 F.US.EPU21 [CB] 30 Sec #2 \| Reloading chart. \| 2021-06-14 08:41:25.802 F.US.EPU21 [CB] 5 Min #1 \| Reloading chart. \| 2021-06-14 08:41:25.983 SC Data - All Services \| Starting real-time market data updates for: F.US.EPU21 (ESU21). ID: 4 Service code: cme \| 2021-06-14 08:41:26.029 CQG WebAPI \| Sending symbol resolution request for F.US.EPU21. ID: 546297 \| 2021-06-14 08:41:26.029 SC Data - All Services \| Requesting security definition data for: F.US.EPU21 (ESU21). ID: 4 \| 2021-06-14 08:41:26.029 Added historical Intraday data request for F.US.EPU21 to the queue. \| 2021-06-14 08:41:26.029 Intraday data recording state for symbol F.US.EPU21 is set to download 'Pending'. \| 2021-06-14 08:41:26.029 Triggering next historical data download in queue. \| 2021-06-14 08:41:26.030 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPU21. Search Symbol: F.US.EPU21. Request ID: 546297. Contract ID: 2. \| 2021-06-14 08:41:26.117 SC Data - All Services \| Received security definition for symbol F.US.EPU21 \| 2021-06-14 08:41:26.131 Requesting market depth updates for: F.US.MESU21 if supported. \| 2021-06-14 08:41:26.522 SC Data - All Services \| Clearing market depth for F.US.MESU21 \| 2021-06-14 08:41:26.678 HD Request # 3 \| Downloading Intraday chart data for F.US.MESU21 to the file F.US.MESU21.scid. Service: cme \| 2021-06-14 08:41:28.380 HD Request # 3 \| Header check failed: Unknown Intraday file type. Header error. Failed to open the Intraday data file for download. \| 2021-06-14 08:41:28.381 HD Request # 3 \| Error downloading historical Intraday data for F.US.MESU21. Not downloading any Intraday data for symbol F.US.MESU21. \| 2021-06-14 08:41:28.381 Historical data download thread signaled to stop. \| 2021-06-14 08:41:28.381 HD Request # 3 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESU21 \| 2021-06-14 08:41:28.381 HD Request # 3 \| Error opening Intraday data files to add Time and Sales records. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for adding records. Error: Unknown Intraday file type. Header error. \| 2021-06-14 08:41:28.381 * HD Request # 3 \| Completion time: 0s \| 2021-06-14 08:41:28.381 HD Request # 3 \| Intraday data download complete for F.US.MESU21. Unique request ID: 3 \| 2021-06-14 08:41:28.381 Removing historical data download ID 3. \| 2021-06-14 08:41:28.381 Real-time Intraday chart data file updates started for F.US.MESU21 \| 2021-06-14 08:41:28.381 Intraday chart data file opened for F.US.MESU21 \| 2021-06-14 08:41:28.381 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2021-06-14 08:41:28.381 Triggering next historical data download in queue. \| 2021-06-14 08:41:28.381 Delaying start of download for F.US.EPU21 \| 2021-06-14 08:41:28.381 HD Request # 4 \| Downloading Intraday chart data for F.US.EPU21 to the file F.US.EPU21.scid. Service: cme \| 2021-06-14 08:41:31.373 HD Request # 4 \| Download start date-time: 2021-06-14 08:36:11.000000. File last date-time: 2021-06-14 08:36:11.866000 \| 2021-06-14 08:41:31.374 HD Request # 4 \| Using server: ds23.sierracharts.com port 10150 \| 2021-06-14 08:41:31.374 Socket (3) \| Creating socket. \| 2021-06-14 08:41:31.374 Socket (3) \| New receive buffer size: 5242880 \| 2021-06-14 08:41:31.374 Socket (3) \| Connecting to IP: 216.1.90.130. \| 2021-06-14 08:41:31.374 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2021-06-14 08:41:31.519 HD Request # 4 \| Sending historical data logon request message. \| 2021-06-14 08:41:31.519 HD Request # 4 \| Requesting Intraday data. Start date-time: 2021-06-14 08:36:11. Record interval: 0. Symbol: ESU21 \| 2021-06-14 08:41:32.042 HD Request # 4 \| Decompressing data. \| 2021-06-14 08:41:32.106 HD Request # 4 \| Receiving Intraday data for F.US.EPU21 starting at 2021-06-14 08:36:11.073000 \| 2021-06-14 08:41:32.256 Socket (3) \| CloseSocket call. \| 2021-06-14 08:41:32.311 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-06-14 08:41:32.311 Historical data download thread signaled to stop. \| 2021-06-14 08:41:32.311 HD Request # 4 \| Timestamp of first Intraday data file record written: 2021-06-14 08:36:11.977000 \| 2021-06-14 08:41:32.311 HD Request # 4 \| Received 9090 records from 2021-06-14 08:36:11.073000 to 2021-06-14 08:41:29.972000 (5.3 minutes) and wrote 9008 records for F.US.EPU21 \| 2021-06-14 08:41:32.311 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2021-06-14 14:41:29.972000 \| 2021-06-14 08:41:32.320 Added 23 Time and Sales records to Intraday data file for F.US.EPU21 after download. \| 2021-06-14 08:41:32.321 HD Request # 4 \| Completion time: 1s \| 2021-06-14 08:41:32.328 HD Request # 4 \| Intraday data download complete for F.US.EPU21. Unique request ID: 4 \| 2021-06-14 08:41:32.328 Removing historical data download ID 4. \| 2021-06-14 08:41:32.328 Real-time Intraday chart data file updates started for F.US.EPU21 \| 2021-06-14 08:41:32.328 Intraday chart data file opened for F.US.EPU21 \| 2021-06-14 08:41:32.328 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2021-06-14 08:41:32.328 Triggering next historical data download in queue. \| 2021-06-14 08:41:32.329 No download requests in the queue to start downloads for. \| 2021-06-14 08:41:32.333 Socket (3) \| Socket gracefully closed by remote side. \| 2021-06-14 08:41:32.373 Socket (3) \| Closed. \| 2021-06-14 08:41:32.373 Error opening Intraday file: Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for adding records. Error: Unknown Intraday file type. Header error. \| 2021-06-14 08:41:34.873 * Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU21.scid. Thread ID: 4688 \| 2021-06-14 08:41:34.873 File open error encountered. Not allowing writing. C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 08:41:36.209 F.US.EPU21 [CB][M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-06-14 08:41:54.747 Chart #3 has tagged chart #6 for full recalculation. Chartbook: Footprint.Cht \| 2021-06-14 08:41:58.265 F.US.EPU21 [CB][M] 5 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-06-14 08:42:00.778 F.US.EPU21 [CB][M] 5 Min #6 \| Performing a full recalculation because it has been tagged. Chartbook: Footprint.Cht \| 2021-06-14 08:42:00.852 F.US.EPU21 [CB] #1 \| Reloading chart. \| 2021-06-14 08:44:08.557 F.US.EPU21 [CB] 60 Min #2 \| Reloading chart. \| 2021-06-14 08:44:08.629 SPX500 [CB] 1 Day #1 \| Reloading chart. \| 2021-06-14 08:44:10.542 SPX500 [CB] 1 Day #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-06-14 08:44:10.542 SPX500 [CB] 1 Day #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-06-14 08:44:10.542 F.US.EPU21 [CB] 30 Min #2 \| Reloading chart. \| 2021-06-14 08:44:10.578 SPX500 [CB] Daily #3 \| Reloading chart. \| 2021-06-14 08:44:10.773 SPX500 [CB] Daily #3 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-06-14 08:44:10.773 SPX500 [CB] Daily #3 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-06-14 08:44:10.773 Using Bid/Ask average for last trade price for SPX500 \| 2021-06-14 08:44:10.977 SC DTC Data with Market Depth \| Starting real-time market data updates for: SPX500. ID: 5 Service code: fxcm \| 2021-06-14 08:44:10.977 SC DTC Data with Market Depth \| Connecting to the server ds12.sierracharts.com. Port 443 \| 2021-06-14 08:44:10.978 SC DTC Data with Market Depth \| Requesting security definition data for: SPX500. ID: 5 \| 2021-06-14 08:44:10.978 Added historical Intraday data request for SPX500 to the queue. \| 2021-06-14 08:44:10.978 Intraday data recording state for symbol SPX500 is set to download 'Pending'. \| 2021-06-14 08:44:10.978 Triggering next historical data download in queue. \| 2021-06-14 08:44:10.978 DTC Client socket (3) \| Creating socket. \| 2021-06-14 08:44:10.978 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2021-06-14 08:44:10.978 DTC Client socket (3) \| Connecting to IP: 204.15.197.14. \| 2021-06-14 08:44:10.978 Delaying start of download for SPX500 \| 2021-06-14 08:44:10.979 Added historical Daily data request for SPX500 to the queue. \| 2021-06-14 08:44:10.984 Triggering next historical data download in queue. \| 2021-06-14 08:44:10.984 SC DTC Data with Market Depth \| Network connection to server complete. \| 2021-06-14 08:44:11.072 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2021-06-14 08:44:11.072 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-14 08:44:11.072 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2021-06-14 08:44:11.197 SC DTC Data with Market Depth \| Sending logon request message. \| 2021-06-14 08:44:11.197 SC DTC Data with Market Depth \| Received logon response. \| 2021-06-14 08:44:11.940 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2021-06-14 08:44:11.940 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-14 08:44:11.940 SC DTC Data with Market Depth \| Successfully connected. \| 2021-06-14 08:44:11.940 SC DTC Data with Market Depth \| Trading is not supported. \| 2021-06-14 08:44:11.940 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: SPX500 \| 2021-06-14 08:44:11.940 SC DTC Data with Market Depth \| Received security definition for symbol SPX500 \| 2021-06-14 08:44:12.128 HD Request # 5 \| Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm \| 2021-06-14 08:44:17.408 HD Request # 5 \| Download start date-time: 2021-06-14 08:36:11.000000. File last date-time: 2021-06-14 08:36:11.921000 \| 2021-06-14 08:44:17.409 HD Request # 5 \| Using server: ds12.sierracharts.com port 10149 \| 2021-06-14 08:44:17.409 Socket (4) \| Creating socket. \| 2021-06-14 08:44:17.409 Socket (4) \| New receive buffer size: 5242880 \| 2021-06-14 08:44:17.409 Socket (4) \| Connecting to IP: 204.15.197.14. \| 2021-06-14 08:44:17.409 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2021-06-14 08:44:17.595 HD Request # 5 \| Sending historical data logon request message. \| 2021-06-14 08:44:17.595 HD Request # 5 \| Requesting Intraday data. Start date-time: 2021-06-14 08:36:11. Record interval: 0. Symbol: SPX500 \| 2021-06-14 08:44:18.212 HD Request # 5 \| Decompressing data. \| 2021-06-14 08:44:18.291 HD Request # 5 \| Receiving Intraday data for SPX500 starting at 2021-06-14 08:36:11.921000 \| 2021-06-14 08:44:18.296 Socket (4) \| CloseSocket call. \| 2021-06-14 08:44:18.297 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-06-14 08:44:18.297 Historical data download thread signaled to stop. \| 2021-06-14 08:44:18.297 HD Request # 5 \| Timestamp of first Intraday data file record written: 2021-06-14 08:36:15.073000 \| 2021-06-14 08:44:18.297 HD Request # 5 \| Received 409 records from 2021-06-14 08:36:11.921000 to 2021-06-14 08:44:16.658000 (8.1 minutes) and wrote 408 records for SPX500 \| 2021-06-14 08:44:18.297 HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2021-06-14 14:44:16.658000 \| 2021-06-14 08:44:18.304 Added 1 Time and Sales records to Intraday data file for SPX500 after download. \| 2021-06-14 08:44:18.305 HD Request # 5 \| Completion time: 1s \| 2021-06-14 08:44:18.305 HD Request # 5 \| Intraday data download complete for SPX500. Unique request ID: 5 \| 2021-06-14 08:44:18.305 Removing historical data download ID 5. \| 2021-06-14 08:44:18.305 Real-time Intraday chart data file updates started for SPX500 \| 2021-06-14 08:44:18.305 Intraday chart data file opened for SPX500 \| 2021-06-14 08:44:18.305 HD Request # 5 \| Enabling Intraday chart updating for symbol. \| 2021-06-14 08:44:18.305 Triggering next historical data download in queue. \| 2021-06-14 08:44:18.305 HD Request # 6 \| Downloading Historical Daily chart data for SPX500. Starting date: 2021-06-10. Service: fxcm \| 2021-06-14 08:44:18.307 HD Request # 6 \| Using server: ds4.sierracharts.com port 10150 \| 2021-06-14 08:44:18.308 Socket (5) \| Creating socket. \| 2021-06-14 08:44:18.308 Socket (5) \| New receive buffer size: 5242880 \| 2021-06-14 08:44:18.308 Socket (5) \| Connecting to IP: 192.81.56.146. \| 2021-06-14 08:44:18.308 Socket (4) \| Socket gracefully closed by remote side. \| 2021-06-14 08:44:18.375 Socket (4) \| Closed. \| 2021-06-14 08:44:18.375 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2021-06-14 08:44:18.479 HD Request # 6 \| Sending historical data logon request message. \| 2021-06-14 08:44:18.479 HD Request # 6 \| Requesting historical Daily data starting at 2021-06-10. \| 2021-06-14 08:44:19.097 HD Request # 6 \| Decompressing data. \| 2021-06-14 08:44:19.173 HD Request # 6 \| Receiving historical Daily data for SPX500 starting at 2021-06-10 \| 2021-06-14 08:44:19.191 HD Request # 6 \| Writing historical Daily data to the file SPX500.dly \| 2021-06-14 08:44:19.191 Socket (5) \| CloseSocket call. \| 2021-06-14 08:44:19.272 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-06-14 08:44:19.273 Historical data download thread signaled to stop. \| 2021-06-14 08:44:19.273 HD Request # 6 \| Received 3 records from 2021-06-10 00:00:00 to 2021-06-14 00:00:00 (5.0 days) and wrote 3 records for SPX500 \| 2021-06-14 08:44:19.273 HD Request # 6 \| Completion time: 1s \| 2021-06-14 08:44:19.273 HD Request # 6 \| Daily data download complete for SPX500. Unique request ID: 6 \| 2021-06-14 08:44:19.273 Removing historical data download ID 6. \| 2021-06-14 08:44:19.273 Triggering next historical data download in queue. \| 2021-06-14 08:44:19.273 No download requests in the queue to start downloads for. \| 2021-06-14 08:44:19.273 SPX500 [CB-D][M] Daily #3 \| Reloading chart. \| 2021-06-14 08:44:19.296 SPX500 [CB-D][M] Daily #3 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2021-06-14 08:44:19.296 SPX500 [CB-D][M] Daily #3 \| There are no continuous futures contract symbols. Loading data normally. \| 2021-06-14 08:44:19.296 Socket (5) \| Socket gracefully closed by remote side. \| 2021-06-14 08:44:19.350 Socket (5) \| Closed. \| 2021-06-14 08:44:19.350 Opened cached Intraday file: C:\SierraChart\Data\SPX500.scid. Thread ID: 4688 \| 2021-06-14 08:44:20.118 F.US.EPU21 [CB][M] 5 Min #5 \| Reloading chart. \| 2021-06-14 09:14:08.222 F.US.EPU21 [CB][M] 30 Min #3 \| Reloading chart. \| 2021-06-14 09:14:08.357 F.US.EPU21 [CB][M] 30 Sec #7 \| Reloading chart. \| 2021-06-14 09:14:08.401 F.US.EPU21 [CB][M] 30 Sec #2 \| Reloading chart. \| 2021-06-14 09:14:08.454 F.US.EPU21 [CB][M] 5 Min #1 \| Reloading chart. \| 2021-06-14 09:14:08.508 F.US.EPU21 [CB][M] 5 Min #6 \| Reloading chart. \| 2021-06-14 09:14:08.557 F.US.EPU21 [CB][M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-06-14 09:14:39.597 Chart #3 has tagged chart #6 for full recalculation. Chartbook: Footprint.Cht \| 2021-06-14 09:14:43.564 F.US.EPU21 [CB][M] 5 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-06-14 09:14:45.600 F.US.EPU21 [CB][M] 5 Min #6 \| Performing a full recalculation because it has been tagged. Chartbook: Footprint.Cht \| 2021-06-14 09:14:45.642 F.US.EPU21 [CB][M] 5 Min #6 \| Reloading chart. \| 2021-06-14 09:16:03.000 F.US.EPU21 [CB][M] 5 Min #5 \| Reloading chart. \| 2021-06-14 09:16:03.123 F.US.EPU21 [CB][M] 30 Min #3 \| Reloading chart. \| 2021-06-14 09:16:03.160 F.US.EPU21 [CB][M] 30 Sec #7 \| Reloading chart. \| 2021-06-14 09:16:03.206 F.US.EPU21 [CB][M] 30 Sec #2 \| Reloading chart. \| 2021-06-14 09:16:03.257 F.US.EPU21 [CB][M] 5 Min #1 \| Reloading chart. \| 2021-06-14 09:16:03.306 F.US.EPU21 [CB][M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-06-14 09:16:36.488 Chart #3 has tagged chart #6 for full recalculation. Chartbook: Footprint.Cht \| 2021-06-14 09:16:40.197 F.US.EPU21 [CB][M] 5 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-06-14 09:16:42.806 F.US.EPU21 [CB][M] 5 Min #6 \| Performing a full recalculation because it has been tagged. Chartbook: Footprint.Cht \| 2021-06-14 09:16:43.014 F.US.EPU21[M] #10 \| Reloading chart. \| 2021-06-14 09:18:09.465 F.US.EPU21[M] #10 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-06-14 09:18:09.748 Unsubscribed from market depth data for F.US.MESU21 \| 2021-06-14 09:18:11.620 Requesting market depth updates for: F.US.EPU21 if supported. \| 2021-06-14 09:18:11.620 SC Data - All Services \| Clearing market depth for F.US.EPU21 \| 2021-06-14 09:18:11.774 F.US.EPU21[M] #10 \| Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.519 * F.US.MESU21[M] #10 \| Reloading chart. \| 2021-06-14 10:49:26.520 F.US.MESU21[M] #10 \| Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.530 * Unknown Intraday file type. Header error. C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.530 * F.US.MESU21[M] #10 \| Error opening or reading chart data file. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.532 * Unsubscribed from market depth data for F.US.EPU21 \| 2021-06-14 10:49:26.642 Requesting market depth updates for: F.US.MESU21 if supported. \| 2021-06-14 10:49:26.642 SC Data - All Services \| Clearing market depth for F.US.MESU21 \| 2021-06-14 10:49:26.827 F.US.MESU21[M] #10 \| Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:50:04.325 * F.US.MESU21[M] #10 \| Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 11:12:58.539 *

[2021-06-14 21:58:43] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
F.US.MESU21[M] #10 \| Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\F.US.MESU21.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.530 * Unknown Intraday file type. Header error. C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.530 * F.US.MESU21[M] #10 \| Error opening or reading chart data file. File: C:\SierraChart\Data\F.US.MESU21.scid \| 2021-06-14 10:49:26.532 * Unsubscribed from market depth data for F.US.EPU21 \| 2021-06-14 10:49:26.642 The above is the problem. You need to delete the chart data file as explained here: Chart Data and Chart Data Files: Deleting a Chart Data File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-15 01:08:22] #7 [Go To First Post]
BrantR - Posts: 6
That worked. Thanks for the help.

To post a message in this thread, you need to log in with your Sierra Chart account: