Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 10:31:48 +0000
Unable to flatten properly in SC 2268
View Count: 460
| [2021-06-07 15:38:55] |
| User695518 - Posts: 50 |
|
Hello, I am using the SC trading evaluator service. In 2234, I was able to flatten just fine. I upgraded at some point to a version above 2234 and I could not flatten. The first press of Flatten just cancelled the bracket (OCO) and left my position on. I had to click flatten again to be flat. I downgraded back to 2234 and all was well. Now I am forced to upgrade to 2268 for the new trading evaluator platform. I am now having this problem again. Thanks Date Time Of Last Edit: 2021-06-07 15:41:33
|
| [2021-06-08 06:06:52] |
| Sierra_Chart Engineering - Posts: 14423 |
|
We cannot reproduce any issue like this. We need to know the trading account identifier you are using. We need to know the symbol and the time and time zone when this happens and we will look at the log on the server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-08 14:22:06] |
| User695518 - Posts: 50 |
|
I believe this issue is related to position limits entered into SC, as I see the following error: --- Trade Order Error - Order will cause Global Position limit of 2 to be exceeded. Internal Order ID: 24709. Service Order ID: (none). Symbol: CLN21. Account: myaccount | 2021-06-08 07:03:34.512 * --- However, this is not an issue with SC 2234, using the exact same settings: Global Trade Position Limit = 2 CL Trade Position Limit = 4 Steps to reproduce: Buy 2 CL with OCO Try to Flatten --- Trade account identifier: I believe this is the email address associated with my SC account without the "@". Date Time Of Last Edit: 2021-06-08 14:22:43
|
| [2021-06-13 16:29:13] |
| User695518 - Posts: 50 |
|
Any update?
|
| [2021-06-14 02:40:06] |
| |
|
We will check on this today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-16 08:15:04] |
| Sierra_Chart Engineering - Posts: 14423 |
|
The reason for the problem has been determined and now resolved. The solution will be out in version 2274.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-16 14:35:51] |
| User695518 - Posts: 50 |
|
Confirmed resolved in 2274.
|
To post a message in this thread, you need to log in with your Sierra Chart account: