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Date/Time: Sun, 19 May 2024 12:15:57 +0000



unable to update sierra charts

View Count: 388

[2021-06-07 05:49:35]
Galmik - Posts: 28
I have sent you on 01:43 new york time the log that says that it couldn't update the charts. Can u please tell me what to do. Thanx

mike
Date Time Of Last Edit: 2021-06-07 07:58:23
[2021-06-07 08:32:44]
Sierra Chart Engineering - Posts: 104368
Attach the log file here. Instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-06-07 08:32:55
[2021-06-07 08:59:06]
Galmik - Posts: 28
Please can u check if my system needs update? I tried downloading the latest sierra charts and couldn't install it.
I have just paid for package 11 and livedata feed and i have a message saying i have to install the latest version. I am comfused thank you
[2021-06-07 16:52:37]
John - SC Support - Posts: 31704
It looks like you are currently on the most recent release, so let us know if you are still having an issue and if you are the particulars for the problem.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-07 17:04:42]
Galmik - Posts: 28
Ok John

If you are the same John that replies most of the mails i have sent, you are the best man and great work!

thank you

Mike
[2021-06-07 18:27:19]
John - SC Support - Posts: 31704
Yes, this is me. I was out for a few days at the end of last week.

Thank you for your kind words.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-07 18:48:41]
Galmik - Posts: 28
Its great to be motivated by your customers time to time. Helps you keep your passion in what u r doing!

Bless u man and hope your finances to be getting better year by year

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