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Date/Time: Fri, 29 Mar 2024 11:08:47 +0000



Problems on limit orders

View Count: 383

[2021-06-01 16:18:08]
lpia - Posts: 1
This morning I used the DOM to put a buy limit order at 4016 on ES (CME) while the price was above 4020 and it itmidately told me I was filled and it was showing me pnl (positive, as if I entered at 4016). I closed, reset my sierra chart and tried again, same issue. Then I put a trade from the chart, the price went to my limit order but it never showed me that I got filled, or any pnl. Then I checked my pnl with my broker and it showed I had traded. they recommend me to check my trading log on sierra which I did, I also installed the latest version of sierra, and on "chart settings" -> "Advanced settings" I changed the "Orders fills start date-time" to today. I tried a new limit trade from the dom and price went through my order and it did not show me I was fill or computed any pnl. I waited for price to go on my favor even though I wasnt seeing any pnl before clicking flatten and cancel all, but again I went to my broker and I had another lose.

What should I do now? and how do I know my next trade will work? By the way, simulation is working fine.
[2021-06-01 17:16:14]
John - SC Support - Posts: 30444
Your Denali exchange selection did not renew today (June 1, 2021) since you did not have enough funds in your account. Therefore, you are now seeing the Delayed data, and when you are placing an order, the actual price is different from what you are seeing, which is why they are not working correctly.

To reactivate your exchange, add enough funds to your account to cover the cost and then reactivate the exchange at the bottom of this page:
https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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