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problem with stop limit order for

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[2021-06-01 12:57:20] #1 [Go To First Post]
User61576 - Posts: 453
my chart is for CLEN21 and trading for QMN21 when sending mkt order and limit it is working as expected but the stop limit (sent from the attached trade window) was rejected this is from the service log Trade Order Error - CQG order update. Status: REJECTED. Text: FIX field incorrect 'Illegal Price: '68530.0 contract 'QMN1' (ticks in 25, CAB of 0)' ExchangeRejectCode = 1011. Internal Order ID: 1853. Service Order ID: 1235819831. Symbol: F.US.NQMN21. Account: XXXXXX \| 2021-06-01 08:39:44.978 *

[2021-06-01 15:13:39] #2 [Go To First Post]
John - SC Support - Posts: 42699
What are the exact symbols that you are using in your chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 16:42:11] #3 [Go To First Post]
User61576 - Posts: 453
File attached


Screenshot_6.png / V - Attached On 2021-06-01 16:42:08 UTC - Size: 4.13 KB - 193 views

[2021-06-01 17:38:34] #4 [Go To First Post]
John - SC Support - Posts: 42699
Check your setting for Chart >> Chart Settings >> Advanced Settings 2 >> Real Time Price Multiplier. It should be 1. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 18:14:16] #5 [Go To First Post]
User61576 - Posts: 453
it is set to 1 pls advice


Screenshot_7.png / V - Attached On 2021-06-01 18:14:11 UTC - Size: 44.87 KB - 228 views

[2021-06-01 18:41:01] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 21276
The mini crude oil contract uses a different tick size. So you need to set the chart to that tick size. Refer to: Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 18:41:36] #7 [Go To First Post]
John - SC Support - Posts: 42699
The mini crude oil contract uses a different tick size so you need to set the chart to that tick size: Chart Settings: Tick Size (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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