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Date/Time: Fri, 29 Mar 2024 01:24:11 +0000



problem with stop limit order for

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[2021-06-01 12:57:20]
User61576 - Posts: 418
my chart is for CLEN21 and trading for QMN21
when sending mkt order and limit it is working as expected but the stop limit (sent from the attached trade window) was rejected

this is from the service log


Trade Order Error - CQG order update. Status: REJECTED. Text: FIX field incorrect 'Illegal Price: '68530.0 contract 'QMN1' (ticks in 25, CAB of 0)' ExchangeRejectCode = 1011. Internal Order ID: 1853. Service Order ID: 1235819831. Symbol: F.US.NQMN21. Account: XXXXXX | 2021-06-01 08:39:44.978 *

[2021-06-01 15:13:39]
John - SC Support - Posts: 30444
What are the exact symbols that you are using in your chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-01 16:42:11]
User61576 - Posts: 418
File attached
imageScreenshot_6.png / V - Attached On 2021-06-01 16:42:08 UTC - Size: 4.13 KB - 116 views
[2021-06-01 17:38:34]
John - SC Support - Posts: 30444
Check your setting for Chart >> Chart Settings >> Advanced Settings 2 >> Real Time Price Multiplier. It should be 1.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-01 18:14:16]
User61576 - Posts: 418
it is set to 1
pls advice
imageScreenshot_7.png / V - Attached On 2021-06-01 18:14:11 UTC - Size: 44.87 KB - 157 views
[2021-06-01 18:41:01]
Sierra_Chart Engineering - Posts: 13612
The mini crude oil contract uses a different tick size. So you need to set the chart to that tick size. Refer to:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-01 18:41:36]
John - SC Support - Posts: 30444
The mini crude oil contract uses a different tick size so you need to set the chart to that tick size:
Chart Settings: Tick Size (Chart >> Chart Settings >> Symbol >> Symbol Settings menu)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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