Support Board
Date/Time: Tue, 01 Jul 2025 06:45:43 +0000
Made a payment to Sierra but my Data Feed is not activated
View Count: 497
| [2021-05-24 14:02:30] |
| User643426 - Posts: 137 |
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I just made a payment to Sierra to receive Denali Data feed when I wasn't receiving real-time data because my account balance was too low. I made a payment and I'm still not receiving real-time data.
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| [2021-05-24 19:19:56] |
| John - SC Support - Posts: 40676 |
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We do not see any issues with your account at this time, and your Denali Exchange Data Feed is all setup properly. Let us know if you are still having a problem getting the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 23:03:59] |
| User643426 - Posts: 137 |
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Yes my Denali Exchange data is connected but the price is not changing, none of that order flow is updating and DOM ladder is empty - there are no contracts at any of the prices
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| [2021-05-24 23:11:12] |
| User643426 - Posts: 137 |
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A message log keeps popping up that says SC Data - All Services - Disconnected from the Server. Data feed disconnected. Will reconnect in 2 seconds
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| [2021-05-25 01:31:44] |
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You need to update Sierra Chart to the current version. Instructions: Software Download: Fast Update We apologize for the delay with the response. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-25 01:31:55
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