Support Board
Date/Time: Wed, 30 Apr 2025 15:22:54 +0000
Date Range in File
View Count: 3563
| [2013-04-22 08:54:05] |
| ctlwierenga - Posts: 6 |
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Hello, My intraday chart is not loading today (April 22). I noticed that the 'date range in file' is from 2012-11-26 to 2013-04-19. I have increased the 'days to display/load' and 'max. historical intraday days to download' to 250, but the end date 2013-04-19 is not changing. I am using the Barchart datafeed and IB for trading. Thanks. |
| [2013-04-22 09:07:28] |
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Go to the copy of Sierra Chart connected the Barchart data feed and open the chart for the symbol there. If the chart is still not updating, then post a copy of the Message Log, by following the steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Let us know the specific symbol of the chart. We also assume that you do have the copy of Sierra Chart connected to Barchart running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-22 09:07:52
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| [2013-04-22 10:33:37] |
| ctlwierenga - Posts: 6 |
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The copy of Sierra Chart connected to Barchart is running (as usual). The chart is not updating in the 'Barchart copy' either. I have been trading with these charts and these settings and using Barchart and IB as of January and it always worked well. I am trading the GGM13 (Barchart) (GBL-201306-DTB (IB)) Please find below the Message Logs, 'IB copy' and 'Barchart copy' . Software version: 967 | 2013-04-22 12:21:11 Current Service Package: 3 | 2013-04-22 12:21:11 Usage end date: 2013-09-25 | 2013-04-22 12:21:11 Sierra Chart Historical Data Service is included. | 2013-04-22 12:21:11 Active service: Interactive Brokers | 2013-04-22 12:21:11 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-04-22 12:21:11 2013-04-22 12:21:11 Local computer clock time | 2013-04-22 12:21:11 2013-04-22 10:21:11 GMT time | 2013-04-22 12:21:11 2013-04-22 12:21:11 Time zone adjusted time | 2013-04-22 12:21:11 Time difference to server time: 1 seconds. | 2013-04-22 12:21:11 Program path: C:\SierraChart2\ | 2013-04-22 12:21:11 Data Files path: C:\SierraChart2\Data\ | 2013-04-22 12:21:11 OS Version Number: 6.1 | 2013-04-22 12:21:11 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:15 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:16 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:16 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:16 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:17 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:18 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:19 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:19 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:20 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:20 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:20 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:20 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:21 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:21 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:22 Remote instance connected: C:\SierraChart\SierraChart.exe | 2013-04-22 12:21:23 Requesting data files from remote instance: GGM13.scid | 2013-04-22 12:21:23 Connecting to IB data and trade server: localhost port 7496... | 2013-04-22 12:21:24 The network socket is connected. | 2013-04-22 12:21:24 Using client version 46. Waiting for acceptance... | 2013-04-22 12:21:24 TWS server version: 66 | 2013-04-22 12:21:24 Connected to IB data and trade server. | 2013-04-22 12:21:24 Next valid order ID: 240 | 2013-04-22 12:21:24 Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2013-04-22 12:21:24 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2013-04-22 12:21:24 Next valid order ID: 240 | 2013-04-22 12:21:24 Starting updates for: GBL-201306-DTB | 2013-04-22 12:21:24 Subscribing to real-time True Data for symbol: GBL SecType: FUT Exchange: DTB Currency: | 2013-04-22 12:21:24 Subscribing to symbol: GBL SecType: FUT Exchange: DTB Currency: | 2013-04-22 12:21:24 IB Trading service: Requesting Trade Positions for account: u598875 | 2013-04-22 12:21:29 IB Trading service: Received Trade Positions download end message. | 2013-04-22 12:21:29 Software version: 962 | 2013-04-22 12:21:12 Current Service Package: 3 | 2013-04-22 12:21:12 Usage end date: 2013-09-25 | 2013-04-22 12:21:12 Sierra Chart Historical Data Service is included. | 2013-04-22 12:21:12 Active service: Barchart | 2013-04-22 12:21:12 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-04-22 12:21:12 2013-04-22 12:21:12 Local computer clock time | 2013-04-22 12:21:12 2013-04-22 10:21:12 GMT time | 2013-04-22 12:21:12 2013-04-22 12:21:12 Time zone adjusted time | 2013-04-22 12:21:12 Time difference to server time: 1 seconds. | 2013-04-22 12:21:12 Program path: C:\SierraChart\ | 2013-04-22 12:21:12 Data Files path: C:\SierraChart\Data\ | 2013-04-22 12:21:12 OS Version Number: 6.1 | 2013-04-22 12:21:12 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:16 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:16 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:16 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:16 Symbols used for GGM13 continuous contract chart: | 2013-04-22 12:21:17 GGM10 | 2013-04-22 12:21:17 GGU10 | 2013-04-22 12:21:17 GGZ10 | 2013-04-22 12:21:17 GGH11 | 2013-04-22 12:21:17 GGM11 | 2013-04-22 12:21:17 GGU11 | 2013-04-22 12:21:17 GGZ11 | 2013-04-22 12:21:17 GGH12 | 2013-04-22 12:21:17 GGM12 | 2013-04-22 12:21:17 GGU12 | 2013-04-22 12:21:17 GGZ12 | 2013-04-22 12:21:17 GGH13 | 2013-04-22 12:21:17 GGM13 | 2013-04-22 12:21:17 Symbols used for GGM13 continuous contract chart: | 2013-04-22 12:21:17 GGM10 | 2013-04-22 12:21:17 GGU10 | 2013-04-22 12:21:17 GGZ10 | 2013-04-22 12:21:17 GGH11 | 2013-04-22 12:21:17 GGM11 | 2013-04-22 12:21:17 GGU11 | 2013-04-22 12:21:17 GGZ11 | 2013-04-22 12:21:17 GGH12 | 2013-04-22 12:21:17 GGM12 | 2013-04-22 12:21:17 GGU12 | 2013-04-22 12:21:17 GGZ12 | 2013-04-22 12:21:17 GGH13 | 2013-04-22 12:21:17 GGM13 | 2013-04-22 12:21:17 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:17 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:18 Barchart service: Connecting to server... | 2013-04-22 12:21:19 Barchart service: Requesting user settings for SCctlw | 2013-04-22 12:21:19 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:19 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:20 Barchart service: User settings received. | 2013-04-22 12:21:20 Barchart service: Your account is authorized for these exchanges: ,EUREX | 2013-04-22 12:21:20 Barchart service: Connecting using server qs02.aws.ddfplus.com:443 | 2013-04-22 12:21:20 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:20 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:20 Barchart service: Sending the LOGIN command. | 2013-04-22 12:21:20 Barchart service: Sending the VERSION command. | 2013-04-22 12:21:20 Barchart service: Connected. | 2013-04-22 12:21:20 HD Request # 1 - Downloading Historical Daily chart data for GGM13. Starting date: 2013-04-18. Service: ddf | 2013-04-22 12:21:20 HD Request # 1 - Requesting historical Daily data for GGM13 starting at 2013-04-17 | 2013-04-22 12:21:20 HD Request # 1 - Using user account. | 2013-04-22 12:21:20 Starting updates for: GGM13 | 2013-04-22 12:21:20 Barchart service - Subscribe to symbol GGM13, Barchart Symbol: GGM3 | 2013-04-22 12:21:20 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:20 Barchart service - Info Message: + Version set to 3. | 2013-04-22 12:21:20 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:21 HD Request # 1 - Receiving historical Daily data for GGM13 starting at 2013-04-17 | 2013-04-22 12:21:21 Writing historical daily data for GGM13 to the file GGM13.dly | 2013-04-22 12:21:21 HD Request # 1 - Received 3 records from 2013-04-17 00:00:00 to 2013-04-19 00:00:00 (3.0 days) and wrote 2 records for GGM13 | 2013-04-22 12:21:21 HD Request # 1 - Daily download COMPLETE for GGM13 | 2013-04-22 12:21:21 HD Request # 2 - Downloading Intraday chart data for GGM13 to the file GGM13.scid. Service: ddf | 2013-04-22 12:21:21 HD Request # 2 - Starting date and time: 2013-04-19 22:04:00 | 2013-04-22 12:21:21 HD Request # 2 - Requesting historical Intraday Tick data for GGM13 starting at 2013-04-19 15:04:00 (Exchange time). | 2013-04-22 12:21:21 HD Request # 2 - Using user DDF Historical data account. | 2013-04-22 12:21:21 HD Request # 2 - Receiving Intraday data for GGM13 starting at 2013-04-19 22:04:00 | 2013-04-22 12:21:21 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-04-19 22:04:00 | 2013-04-22 12:21:21 HD Request # 2 - Requesting historical Intraday Tick data for GGM13 starting at 2013-04-20 00:00:00 (Exchange time). | 2013-04-22 12:21:21 HD Request # 2 - Requesting historical Intraday Tick data for GGM13 starting at 2013-04-21 00:00:00 (Exchange time). | 2013-04-22 12:21:21 Not downloading historical Intraday data for GGM13 because data is currently being downloaded for this symbol. | 2013-04-22 12:21:21 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:21 HD Request # 2 - Requesting historical Intraday Tick data for GGM13 starting at 2013-04-22 00:00:00 (Exchange time). | 2013-04-22 12:21:21 HD Request # 2 - Received 2 records from 2013-04-19 22:04:00 to 2013-04-19 22:04:00 (0.0 seconds) and wrote 2 records for GGM13 | 2013-04-22 12:21:21 HD Request # 2 - Intraday download COMPLETE for GGM13 | 2013-04-22 12:21:21 Real-time intraday chart data file updates started for GGM13 | 2013-04-22 12:21:21 Not downloading historical Intraday data for GGM13 because it is in a real-time data recording state. | 2013-04-22 12:21:21 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:21 Not downloading historical Intraday data for GGM13 because it is in a real-time data recording state. | 2013-04-22 12:21:22 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:22 Not downloading historical Intraday data for GGM13 because it is in a real-time data recording state. | 2013-04-22 12:21:23 Remote instance requested data files: GGM13.scid | 2013-04-22 12:21:23 HD Request # 3 - Downloading Historical Daily chart data for GGH13. Starting date: 2013-03-06. Service: ddf | 2013-04-22 12:21:24 HD Request # 3 - Requesting historical Daily data for GGH13 starting at 2013-03-05 | 2013-04-22 12:21:24 HD Request # 3 - Using user account. | 2013-04-22 12:21:24 Remote instance connected: C:\SierraChart2\SierraChart.exe | 2013-04-22 12:21:24 HD Request # 3 - Receiving historical Daily data for GGH13 starting at 2013-03-05 | 2013-04-22 12:21:24 Writing historical daily data for GGH13 to the file GGH13.dly | 2013-04-22 12:21:24 HD Request # 3 - Received 3 records from 2013-03-05 00:00:00 to 2013-03-07 00:00:00 (3.0 days) and wrote 2 records for GGH13 | 2013-04-22 12:21:24 HD Request # 3 - Daily download COMPLETE for GGH13 | 2013-04-22 12:21:24 LoadContinuousDailyData: Using GGM10. Earliest transition date: 2010-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGM10 (2010-06-04 V:496001) to GGU10 (2010-06-04 V:863310). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGU10. Earliest transition date: 2010-07-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGU10 (2010-09-06 V:754947) to GGZ10 (2010-09-06 V:1362217). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGZ10. Earliest transition date: 2010-10-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGZ10 (2010-12-06 V:646460) to GGH11 (2010-12-06 V:1040349). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGH11. Earliest transition date: 2011-01-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGH11 (2011-03-04 V:629254) to GGM11 (2011-03-04 V:1023426). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGM11. Earliest transition date: 2011-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGM11 (2011-06-06 V:788942) to GGU11 (2011-06-06 V:1398874). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGU11. Earliest transition date: 2011-07-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGU11 (2011-09-06 V:503408) to GGZ11 (2011-09-06 V:942473). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGZ11. Earliest transition date: 2011-10-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGZ11 (2011-12-06 V:420999) to GGH12 (2011-12-06 V:867431). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGH12. Earliest transition date: 2012-01-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGH12 (2012-03-06 V:718866) to GGM12 (2012-03-06 V:1038325). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGM12. Earliest transition date: 2012-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGM12 (2012-06-05 V:579997) to GGU12 (2012-06-05 V:1382685). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGU12. Earliest transition date: 2012-07-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGU12 (2012-09-04 V:652636) to GGZ12 (2012-09-04 V:1171915). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGZ12. Earliest transition date: 2012-10-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGZ12 (2012-12-04 V:563214) to GGH13 (2012-12-04 V:983158). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGH13. Earliest transition date: 2013-01-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGH13 (2013-03-05 V:496794) to GGM13 (2013-03-05 V:973874). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGM13. Earliest transition date: 2013-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Reached the end of GGM13 at 2013-04-19. This is the last symbol. | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGM10. Earliest transition date: 2010-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGM10 (2010-06-04 V:496001) to GGU10 (2010-06-04 V:863310). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGU10. Earliest transition date: 2010-07-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGU10 (2010-09-06 V:754947) to GGZ10 (2010-09-06 V:1362217). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGZ10. Earliest transition date: 2010-10-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGZ10 (2010-12-06 V:646460) to GGH11 (2010-12-06 V:1040349). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGH11. Earliest transition date: 2011-01-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGH11 (2011-03-04 V:629254) to GGM11 (2011-03-04 V:1023426). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGM11. Earliest transition date: 2011-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGM11 (2011-06-06 V:788942) to GGU11 (2011-06-06 V:1398874). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGU11. Earliest transition date: 2011-07-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGU11 (2011-09-06 V:503408) to GGZ11 (2011-09-06 V:942473). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGZ11. Earliest transition date: 2011-10-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGZ11 (2011-12-06 V:420999) to GGH12 (2011-12-06 V:867431). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGH12. Earliest transition date: 2012-01-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGH12 (2012-03-06 V:718866) to GGM12 (2012-03-06 V:1038325). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGM12. Earliest transition date: 2012-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGM12 (2012-06-05 V:579997) to GGU12 (2012-06-05 V:1382685). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGU12. Earliest transition date: 2012-07-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGU12 (2012-09-04 V:652636) to GGZ12 (2012-09-04 V:1171915). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGZ12. Earliest transition date: 2012-10-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGZ12 (2012-12-04 V:563214) to GGH13 (2012-12-04 V:983158). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGH13. Earliest transition date: 2013-01-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Transitioning from GGH13 (2013-03-05 V:496794) to GGM13 (2013-03-05 V:973874). | 2013-04-22 12:21:25 LoadContinuousDailyData: Using GGM13. Earliest transition date: 2013-04-01 | 2013-04-22 12:21:25 LoadContinuousDailyData: Reached the end of GGM13 at 2013-04-19. This is the last symbol. | 2013-04-22 12:21:25 |
| [2013-04-22 16:16:34] |
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HD Request # 2 - Received 2 records from 2013-04-19 22:04:00 to 2013-04-19 22:04:00 (0.0 seconds) and wrote 2 records for GGM13
Please contact Barchart about this problem. Their server is not providing the current data for the symbol. For contact information refer to this page:https://www.barchart.com/register/realtime/form.php?ID=SC Email : realtime _At_ barchart dot com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-22 20:10:00] |
| ctlwierenga - Posts: 6 |
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Barchart has confirmed that they had an issue with the datafeed today. It has been restored now. Many thanks for your support! |
| [2013-04-22 20:48:16] |
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If you are missing any historical data, refer to the instructions in help topic 7.1: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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