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Date/Time: Thu, 25 Apr 2024 10:42:10 +0000



Delayed data

View Count: 494

[2021-05-12 22:45:48]
GreenAlien - Posts: 6
Hello,
I re-activated Sierra today and having issues with getting real-time data.
I was on CQG earlier, but now shifted to Rythmic.

I have set the correct symbols and
set File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes.

Copy of the Log below:


Software version: 2230 64-bit | 2021-05-12 18:19:18.302
Primary Thread ID: 16580 | 2021-05-12 18:19:18.302
Usage end date: 2021-06-12 | 2021-05-12 18:19:18.302
Enabled for: Advanced Features 2. | 2021-05-12 18:19:18.302
Enabled for: Sierra Chart Historical Data Service. | 2021-05-12 18:19:18.302
Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-12 18:19:18.302
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-12 18:19:18.302
Current selected Data/Trading service: Rithmic Trading | 2021-05-12 18:19:18.302
Custom symbol settings values: enabled | 2021-05-12 18:19:18.302
Chart Update Interval: 10 | 2021-05-12 18:19:18.302
Intraday Data Storage Time Unit: 0 | 2021-05-12 18:19:18.302
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-12 18:19:18.302
2021-05-12 22:19:18 Local computer time in UTC | 2021-05-12 18:19:18.302
2021-05-12 18:19:18 Local computer time in SC Time Zone | 2021-05-12 18:19:18.302
2021-05-12 22:14:32 Server time in UTC | 2021-05-12 18:19:18.302
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-05-12 18:19:18.302
Program path: C:\SierraChart\ | 2021-05-12 18:19:18.302
Data Files path: C:\SierraChart\Data\ | 2021-05-12 18:19:18.302
OS Version Number: 10.0 | 2021-05-12 18:19:18.302
Locale Setting: C | 2021-05-12 18:19:18.302
DLLs: UserContributedStudies_64.dll | 2021-05-12 18:19:18.302
Allowed protected custom studies: | 2021-05-12 18:19:18.302

DTC Client socket (1) | Deleting network socket now after delay. | 2021-05-12 18:19:26.354

Rithmic Trading | Port for executable: 52128 | 2021-05-12 18:19:42.049
Listening socket (1660). Port 52128 | Closed. | 2021-05-12 18:19:42.049
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-05-12 18:19:42.050
Error creating process C:\SierraChart\Rim\DTCBridge.exe. Windows error code 2: The system cannot find the file specified. | 2021-05-12 18:19:42.050 *
Rithmic Trading | Error running DTC server program C:\SierraChart\Rim\DTCBridge.exe. | 2021-05-12 18:19:42.050 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-05-12 18:19:42.050
Select 'File >> Disconnect' to prevent further connection attempts. | 2021-05-12 18:19:42.050
DTC Client socket (0) | CloseSocket call. | 2021-05-12 18:19:42.115
Rithmic Trading | Disconnected. | 2021-05-12 18:19:42.115
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-05-12 18:19:42.115

Rithmic Trading | Port for executable: 52129 | 2021-05-12 18:19:44.111
Listening socket (1660). Port 52129 | Closed. | 2021-05-12 18:19:44.111
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-05-12 18:19:44.112
Error creating process C:\SierraChart\Rim\DTCBridge.exe. Windows error code 2: The system cannot find the file specified. | 2021-05-12 18:19:44.112 *
Rithmic Trading | Error running DTC server program C:\SierraChart\Rim\DTCBridge.exe. | 2021-05-12 18:19:44.112 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-05-12 18:19:44.112
Select 'File >> Disconnect' to prevent further connection attempts. | 2021-05-12 18:19:44.112
DTC Client socket (0) | CloseSocket call. | 2021-05-12 18:19:44.123
Rithmic Trading | Disconnected. | 2021-05-12 18:19:44.124
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-05-12 18:19:44.124
[2021-05-13 01:37:32]
Sierra Chart - Max - Posts: 5596
You are missing the Rithmic Bridge files, you can find them here:
Rithmic Bridge Files


Please extract them to following location:
C:\SierraChart\Rim\
Sierra Chart Support

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