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Date/Time: Thu, 18 Apr 2024 21:14:19 +0000



[User Discussion] - CQG Account value (NLV) incorrect

View Count: 436

[2021-05-07 23:57:13]
User5044343 - Posts: 67
For the past few days a something is goofy with CQG ( not blaming Sierra here to be clear ). I tried reinstalling Sierra, and loading the latest pre-release version (2254) - same situation. I want to switch to direct routing once it becomes available.

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When a position is opened and it goes negative - the balance goes up ( it always went down ).

When the position is closed, it goes to the correct amount. Very weird.

I poll Sierra account balances every 5 seconds - so I have an external history of these values. I attached them for your enjoyment.

Its as if someone at CQG flipped the -/+ signs on open positions. Anyone else have seen this happen?
imageimage_2021-05-07_185415.png / V - Attached On 2021-05-07 23:54:16 UTC - Size: 34.67 KB - 131 views
[2021-05-08 01:41:32]
Sierra Chart Engineering - Posts: 104368
I tried reinstalling Sierra,
Definitely do not do this. It does not help.

I want to switch to direct routing once it becomes available.
This is coming. Should not be much longer, we hope.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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