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Direct MessagesDate/Time: Sat, 18 May 2024 03:52:12 +0000
Question about Payment
View Count: 489
| [2021-04-29 00:35:29] |
| Lavorris WHITE - Posts: 12 |
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Hello I recently renewed my monthly subscription for Sierra Chart on 4.24.21 and I received a message saying that my subscription would expire on 5.4.21 can you help me understand why. I thought that I had a month of service that would only be about 2 weeks. Please help |
| [2021-04-30 13:31:35] |
| John - SC Support - Posts: 31704 |
|
You have multiple accounts with us and you have put funds into the wrong accounts. We tried calling but just got voicemail. We do have some questions about these accounts, so let us know when would be a good time for us to call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-30 15:16:04] |
| Lavorris WHITE - Posts: 12 |
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Can you call me now I didn't know who it was calling from an unknown #
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| [2021-04-30 15:49:00] |
| John - SC Support - Posts: 31704 |
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Called and talked to customer and explained that they had put funds into the wrong account. The customer logs into his Sierra Chart using the AC****** account, and we explained that he should continue to just use that account going forward. We have removed all the other accounts and moved any Usage Time and funds from his other accounts to the one AC****** account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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