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Date/Time: Sat, 18 May 2024 07:25:17 +0000

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AMP CGQ Routing and Denali Data

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[2021-04-26 20:10:50] #1 [Go To First Post]
User135370 - Posts: 160
Hi I'm really struggling to have Sierra recognize the money in my AMP account, I have it set up with AMP for CGQ Routing only which I understand it the right setting to trade through Sierra On Sierra I have it on SC data - All Services I get the live data but I cannot see the trade account balance and hence unable to place any trades. What am I doing wrong and can I speak to a human rather, you previously said that you would be happy to give us 5-10 minutes remote support but though I keep asking for this it doesn't seem to be honored. Please assist me because I'm starting to get frustrated

[2021-04-26 20:27:09] #2 [Go To First Post]
John - SC Support - Posts: 31704
We can give you a call if you want. Just let us know when would be the best time, and also ensure that your phone number is correct on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo But, your issue is simply that you have not setup the connection between your Sierra Chart software and CQG. To do this, follow these instructions: CQG Trading Platform Service: Setup Instructions When you complete the above, then open your Chartbooks and then select Edit >> Translate Symbols to Current Service to change the symbols to CQG symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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