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Date/Time: Fri, 26 Apr 2024 14:46:50 +0000



Sierra Charts not connecting with OEC

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[2014-03-08 07:49:37]
User59724 - Posts: 71
Suddenly tonight Sierra won't connect with OEC. Here's the log I get:

Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-08 02:45:10
Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-08 02:45:10
The network socket is connected. | 2014-03-08 02:45:10
Starting SSL connection on the socket. | 2014-03-08 02:45:10
SSL socket is now connected. | 2014-03-08 02:45:10
OEC FIX Trading: Sending the Logon message. | 2014-03-08 02:45:11
OEC FIX Trading: Received a Logout message. | 2014-03-08 02:45:11
OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-03-08 02:45:11
The SSL socket was shut down successfully. | 2014-03-08 02:45:11
OEC FIX Trading: Logged out and disconnected. | 2014-03-08 02:45:11
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-08 02:45:11
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-08 02:45:11
Disconnected from Open E Cry. | 2014-03-08 02:45:11
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-08 02:45:11

[2014-03-08 08:10:30]
Sierra Chart Engineering - Posts: 104368
We have written up a section at the bottom of this page about this:
https://www.sierrachart.com/index.php?l=doc/openecry.php#ServerAvailability
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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