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Date/Time: Thu, 18 Jan 2018 10:13:17 +0000



Issues with Data Download

Support Request:
[2013-04-21 21:51:08]
agb1223 - Posts: 33
Software version: 961 | 2013-04-21 16:42:54
Current Service Package: 5 | 2013-04-21 16:42:54
Usage end date: 2013-06-09 | 2013-04-21 16:42:54
Sierra Chart Historical Data Service is included. | 2013-04-21 16:42:54
Active service: Trading Technologies | 2013-04-21 16:42:54
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-21 16:42:54
2013-04-21 16:42:54 Local computer clock time | 2013-04-21 16:42:54
2013-04-21 21:42:54 GMT time | 2013-04-21 16:42:54
2013-04-21 16:42:54 Time zone adjusted time | 2013-04-21 16:42:54
Time difference to server time: 232 seconds. | 2013-04-21 16:42:54
WARNING: Your computer's clock is off by 232 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2013-04-21 16:42:54
Program path: C:\SierraChart\ | 2013-04-21 16:42:54
Data Files path: C:\SierraChart\Data\ | 2013-04-21 16:42:54
OS Version Number: 6.1 | 2013-04-21 16:42:54


Not starting the Orders session because no Orders server is given in the service settings for Trading Technologies. | 2013-04-21 16:43:00
Connecting to Trading Technologies... | 2013-04-21 16:43:00
Starting the Price Feed session. Connecting to 172.35.110.70 port 10510... | 2013-04-21 16:43:00
TT Price Feed FIX Session: Sending the Logon message. | 2013-04-21 16:43:00
TT FIX Price Feed session connected. | 2013-04-21 16:43:00
Connected to Trading Technologies | 2013-04-21 16:43:00
TT Gateway Status: Price server for the CBOT-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Order server for the CBOT-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Fill server for the CBOT-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Price server for the CBOT-B exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Order server for the CBOT-B exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Fill server for the CBOT-B exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Price server for the CBOT-I exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Order server for the CBOT-I exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Fill server for the CBOT-I exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Price server for the CME-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Order server for the CME-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Fill server for the CME-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Price server for the CME-B exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Order server for the CME-B exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Fill server for the CME-B exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Price server for the CME-F exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Order server for the CME-F exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Fill server for the CME-F exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Price server for the ICE_IPE-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Order server for the ICE_IPE-A exchange is Open | 2013-04-21 16:43:00
TT Gateway Status: Fill server for the ICE_IPE-A exchange is Open | 2013-04-21 16:43:00
Starting updates for: IPE e-Brent-Jun13-ICE_IPE-A | 2013-04-21 16:43:12
Requesting market data for IPE e-Brent-Jun13-ICE_IPE-A (market depth: 5) | 2013-04-21 16:43:12
HD Request # 1 - Downloading Intraday chart data for IPE e-Brent-Jun13-ICE_IPE-A to the file IPE e-Brent-Jun13-ICE_IPE-A.scid. Service: scsrv | 2013-04-21 16:43:12
HD Request # 1 - Starting date and time: 2013-04-19 09:43:11 | 2013-04-21 16:43:12
HD Request # 1 - Using server: ds5.sierracharts.com port 10049 | 2013-04-21 16:43:12
HD Request # 1 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:13
HD Request # 1 - Received 0 records and wrote 0 records for IPE e-Brent-Jun13-ICE_IPE-A | 2013-04-21 16:43:13
HD Request # 3 - Downloading Intraday chart data for IPE e-Brent-Jun13-ICE_IPE-A to the file IPE e-Brent-Jun13-ICE_IPE-A.scid. Service: scsrv | 2013-04-21 16:43:13
HD Request # 3 - Starting date and time: 2013-04-19 09:43:11 | 2013-04-21 16:43:13
HD Request # 3 - Using server: ds4.sierracharts.com port 10049 | 2013-04-21 16:43:13
HD Request # 3 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:14
HD Request # 3 - Received 0 records and wrote 0 records for IPE e-Brent-Jun13-ICE_IPE-A | 2013-04-21 16:43:14
HD Request # 5 - Downloading Intraday chart data for IPE e-Brent-Jun13-ICE_IPE-A to the file IPE e-Brent-Jun13-ICE_IPE-A.scid. Service: scsrv | 2013-04-21 16:43:14
HD Request # 5 - Starting date and time: 2013-04-19 09:43:11 | 2013-04-21 16:43:14
HD Request # 5 - Using server: ds3.sierracharts.com port 10049 | 2013-04-21 16:43:14
HD Request # 5 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:15
HD Request # 5 - Received 0 records and wrote 0 records for IPE e-Brent-Jun13-ICE_IPE-A | 2013-04-21 16:43:15
HD Request # 7 - Downloading Intraday chart data for IPE e-Brent-Jun13-ICE_IPE-A to the file IPE e-Brent-Jun13-ICE_IPE-A.scid. Service: scsrv | 2013-04-21 16:43:15
HD Request # 7 - Starting date and time: 2013-04-19 09:43:11 | 2013-04-21 16:43:15
HD Request # 7 - Using server: ds5.sierracharts.com port 10049 | 2013-04-21 16:43:15
HD Request # 7 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:16
HD Request # 7 - Received 0 records and wrote 0 records for IPE e-Brent-Jun13-ICE_IPE-A | 2013-04-21 16:43:16
HD Request # 7 - Intraday download COMPLETE for IPE e-Brent-Jun13-ICE_IPE-A | 2013-04-21 16:43:16
Real-time intraday chart data file updates started for IPE e-Brent-Jun13-ICE_IPE-A | 2013-04-21 16:43:16

Starting updates for: HG-201305-CME-F | 2013-04-21 16:43:44
Requesting market data for HG-201305-CME-F (market depth: 5) | 2013-04-21 16:43:44
HD Request # 9 - Downloading Intraday chart data for HG-201305-CME-F to the file HG-201305-CME-F.scid. Service: scsrv | 2013-04-21 16:43:44
HD Request # 9 - Starting date and time: 2013-04-18 13:41:21 | 2013-04-21 16:43:44
HD Request # 9 - Using server: ds4.sierracharts.com port 10049 | 2013-04-21 16:43:44
Starting updates for: GC-201306-CME-F | 2013-04-21 16:43:44
Requesting market data for GC-201306-CME-F (market depth: 5) | 2013-04-21 16:43:44
HD Request # 9 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:45
HD Request # 9 - Received 0 records and wrote 0 records for HG-201305-CME-F | 2013-04-21 16:43:45
HD Request # 11 - Downloading Intraday chart data for HG-201305-CME-F to the file HG-201305-CME-F.scid. Service: scsrv | 2013-04-21 16:43:45
HD Request # 11 - Starting date and time: 2013-04-18 13:41:21 | 2013-04-21 16:43:45
HD Request # 11 - Using server: ds3.sierracharts.com port 10049 | 2013-04-21 16:43:45
HD Request # 11 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:46
HD Request # 11 - Received 0 records and wrote 0 records for HG-201305-CME-F | 2013-04-21 16:43:46
HD Request # 13 - Downloading Intraday chart data for HG-201305-CME-F to the file HG-201305-CME-F.scid. Service: scsrv | 2013-04-21 16:43:47
HD Request # 13 - Starting date and time: 2013-04-18 13:41:21 | 2013-04-21 16:43:47
HD Request # 13 - Using server: ds5.sierracharts.com port 10049 | 2013-04-21 16:43:47
HD Request # 13 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:48
HD Request # 13 - Received 0 records and wrote 0 records for HG-201305-CME-F | 2013-04-21 16:43:48
HD Request # 15 - Downloading Intraday chart data for HG-201305-CME-F to the file HG-201305-CME-F.scid. Service: scsrv | 2013-04-21 16:43:48
HD Request # 15 - Starting date and time: 2013-04-18 13:41:21 | 2013-04-21 16:43:48
HD Request # 15 - Using server: ds4.sierracharts.com port 10049 | 2013-04-21 16:43:48
HD Request # 15 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:49
HD Request # 15 - Received 0 records and wrote 0 records for HG-201305-CME-F | 2013-04-21 16:43:49
HD Request # 15 - Intraday download COMPLETE for HG-201305-CME-F | 2013-04-21 16:43:49
Real-time intraday chart data file updates started for HG-201305-CME-F | 2013-04-21 16:43:49

HD Request # 17 - Downloading Intraday chart data for GC-201306-CME-F to the file GC-201306-CME-F.scid. Service: scsrv | 2013-04-21 16:43:49
HD Request # 17 - Starting date and time: 2013-04-18 13:41:37 | 2013-04-21 16:43:49
HD Request # 17 - Using server: ds3.sierracharts.com port 10049 | 2013-04-21 16:43:49
HD Request # 17 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:50
HD Request # 17 - Received 0 records and wrote 0 records for GC-201306-CME-F | 2013-04-21 16:43:50
HD Request # 19 - Downloading Intraday chart data for GC-201306-CME-F to the file GC-201306-CME-F.scid. Service: scsrv | 2013-04-21 16:43:50
HD Request # 19 - Starting date and time: 2013-04-18 13:41:37 | 2013-04-21 16:43:50
HD Request # 19 - Using server: ds5.sierracharts.com port 10049 | 2013-04-21 16:43:50
HD Request # 19 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:51
HD Request # 19 - Received 0 records and wrote 0 records for GC-201306-CME-F | 2013-04-21 16:43:51
HD Request # 21 - Downloading Intraday chart data for GC-201306-CME-F to the file GC-201306-CME-F.scid. Service: scsrv | 2013-04-21 16:43:51
HD Request # 21 - Starting date and time: 2013-04-18 13:41:37 | 2013-04-21 16:43:51
HD Request # 21 - Using server: ds4.sierracharts.com port 10049 | 2013-04-21 16:43:51
HD Request # 21 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:52
HD Request # 21 - Received 0 records and wrote 0 records for GC-201306-CME-F | 2013-04-21 16:43:52
HD Request # 23 - Downloading Intraday chart data for GC-201306-CME-F to the file GC-201306-CME-F.scid. Service: scsrv | 2013-04-21 16:43:52
HD Request # 23 - Starting date and time: 2013-04-18 13:41:37 | 2013-04-21 16:43:52
HD Request # 23 - Using server: ds3.sierracharts.com port 10049 | 2013-04-21 16:43:52
HD Request # 23 - Failed to connect to the Sierra Chart historical data server. Winsock error: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-04-21 16:43:53
HD Request # 23 - Received 0 records and wrote 0 records for GC-201306-CME-F | 2013-04-21 16:43:53
HD Request # 23 - Intraday download COMPLETE for GC-201306-CME-F | 2013-04-21 16:43:53
Real-time intraday chart data file updates started for GC-201306-CME-F | 2013-04-21 16:43:53
...............

This is the message I get from the log. Our campny just changed buildings... I think this issue is on my clearing firms side. I just want to make sure.


[2013-04-21 22:08:56]
Sierra Chart Engineering - Posts: 56250
You need to correct your computer's clock:
WARNING: Your computer's clock is off by 232 seconds.

This is not the issue. The problem with the data downloading is that firewall on your computer or network is blocking the connection. Refer to this help topic:
http://www.sierrachart.com/index.php?l=doc/helpdetails41.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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