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Direct MessagesDate/Time: Sat, 04 May 2024 01:10:46 +0000
Numbers bars Blank screen
View Count: 452
| [2021-04-15 16:37:27] |
| JACK72 - Posts: 14 |
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Hi I'm getting a blank screen as soon as I add Numbers Bars F5 gives me working basic Chart. F6 +Numbers Bars makes everything black except price still moves F6 +Calc values gives me a row of zeros |
| [2021-04-15 17:06:34] |
| John - SC Support - Posts: 31362 |
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You need to be on Package 5 in order to use the Numbers Bars. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-15 19:18:28] |
| JACK72 - Posts: 14 |
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You need to be on Package 5 in order to use the Numbers Bars.
OK Thank you for highlighting the problem. I had paid for Package 5 until 17th and I was fiddling about to change the renewal to 6 month and picked Package 3 in error. I've now reinstated Package 5 and Numbers Bars looks to be OK. Maybe your programmers could stop it cancelling current subscriptions before expiry when someone alters details of future renewals? thank you Jack Date Time Of Last Edit: 2021-04-15 19:26:22
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| [2021-04-16 15:36:56] |
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The service package does go into effect immediately when you change it. That is by design and intended.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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