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TICK-NASDAQ not working

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[2014-03-05 14:35:51] #1 [Go To First Post]
marcovth - Posts: 61
I updated to the latest Non-CLR version this morning. I changed $NQCK to TICK-NASDAQ, but I am not getting any data.

[2014-03-05 14:46:04] #2 [Go To First Post]
marcovth - Posts: 61
The is no live data with TICK-NYSE

[2014-03-05 15:50:08] #3 [Go To First Post]
Sierra Chart - Max - Posts: 5596
Post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support

[2014-03-05 15:54:32] #4 [Go To First Post]
marcovth - Posts: 61
The log doesn't give new messages when I change the chart to TICK-NASDAQ or TICK-NYSE

[2014-03-05 16:48:02] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure you are running version 1102 and then perform a full reset of the symbol settings as explained here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-05 16:54:34] #6 [Go To First Post]
marcovth - Posts: 61
Version 1102 & full reset done some hours ago. I performed Edit -> Edit/Download Data - Intraday Chart -> Put the slider back a couple of days -> Pressed the long Delete/Download button ==> I received TICK-NYSE data up to current, but it's not being updated live afterwards. With TICK-NASDAQ I performed Edit -> Delete All Data and Download ==> I received TICK-NASDAQ data up to current, but it's not being updated live afterwards. The network socket for historical data has been closed. \| 2014-03-05 11:50:56 HD Request # 10 - Received 594895 records from 2014-02-10 15:45:55 to 2014-03-05 11:50:57 (22.8 days) and wrote 437704 records for TICK-NASDAQ \| 2014-03-05 11:50:57 HD Request # 10 - Intraday download COMPLETE for TICK-NASDAQ \| 2014-03-05 11:50:57 Real-time Intraday chart data file updates started for TICK-NASDAQ \| 2014-03-05 11:50:57 Date Time Of Last Edit: 2014-03-05 16:59:23

[2014-03-05 17:04:15] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you see a [M] after the symbol on the top line of the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-05 17:08:38] #8 [Go To First Post]
marcovth - Posts: 61
I just tested TICK-TF, which is live and with [M]. When I switch back to TICK-NASDAQ, it's not live and no [M]. When I try TICK-NYSE, it's not live and no [M]. All with the same chart.

[2014-03-05 17:14:28] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is an indication, that there is a problem with the Symbol Settings. Update them again as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings And be sure to reconnect to the data feed as explained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-05 17:20:22] #10 [Go To First Post]
marcovth - Posts: 61
I think "Update From Server button" might have done the trick + "Edit -> Delete All Data and Download" with both TICK-NASDAQ and TICK-NYSE. Now [M] appears with all three symbols. Thanks a lot.

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