Support Board
Date/Time: Wed, 02 Jul 2025 10:33:16 +0000
june ZB on T4...unknown, unavailable, or improperly formatted
View Count: 1656
| [2014-03-03 16:33:24] |
| User26430 - Posts: 5 |
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see message log... http://screencast.com/t/vabbJQ9i note: march worked fine...getting error when I try to roll-over to june...called support at TopStepTrader(ctsT4)...they thought you might be better able to see what is hanging things up.... |
| [2014-03-03 17:55:38] |
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We have an idea why this is occurring. We are making it a priority to resolve it. There were unexpected changes on the CTS side that we need to accommodate for. The soonest we can get this supported would be by the end of the day on Tuesday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 18:06:31] |
| User26430 - Posts: 5 |
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sounds good! thank you for responding to my post so quickly...go SC! |
| [2014-03-04 16:35:59] |
| User26430 - Posts: 5 |
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fyi note also....ZN loads but, ticks in 64ths... http://screencast.com/t/NGkx1xpELrZH |
| [2014-03-04 18:46:16] |
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We have set ZN to use 1/32 increments. Update the symbol settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 13:37:10] |
| User26430 - Posts: 5 |
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ZN looking good here! thx....go SC! |
| [2014-03-06 13:36:58] |
| User26430 - Posts: 5 |
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ZB...any current update on timetable, new issues found, unexpected difficulties, etc for timetable...are we most likely looking at next week at the earliest.. thx t |
| [2014-03-06 17:33:09] |
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We hope to solve this today or tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-19 18:49:01] |
| User24905 - Posts: 1 |
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...any update thx |
| [2014-03-19 20:37:07] |
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This has been resolved about a week ago. Update Sierra Chart to the latest release by selecting Help >> Download Current Version. After that follow the instructions here: Notice: CTS Trading Service Symbols | Post: 27451 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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