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Direct MessagesDate/Time: Fri, 03 May 2024 04:20:18 +0000
SC does not launch all of a sudden!
View Count: 604
| [2021-03-17 14:29:28] |
| User212898 - Posts: 31 |
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Hi! When I click on the SC Icon, nothing happens all of a sudden! I installed the latest version - hoping that it will launch- it does not! Never had this issue before! Please help!
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| [2021-03-17 15:21:12] |
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Go to the Windows Task Manager and see if you see the SierraChart_64 process running.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-17 15:22:56] |
| User212898 - Posts: 31 |
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It does not appear. Nothing happens!
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| [2021-03-17 16:11:31] |
| John - SC Support - Posts: 31334 |
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It looks like you have two different installations of Sierra Chart. Go to the folder for one of the instances and see if you can launch Sierra Chart directly from there. You will need to run the file named SierraChart_64.exe. You may not see the .exe extension unless you have the extensions showing for your folders. If you do not have a problem running the software directly, then you can copy and paste a Shortcut for the executable on your Desktop to launch it that way. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-17 16:15:47] |
| User212898 - Posts: 31 |
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I already did this. Result: ZERO! It does not launch! So I guess, a remote desktop help would be best....
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| [2021-03-17 17:17:12] |
| User212898 - Posts: 31 |
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John, I am sure that this is again a "special" problem- like it has been last time. A non common file error- if you remember! So please, give me a call and solve my problem, As I already lost another day...
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| [2021-03-17 18:46:06] |
| John - SC Support - Posts: 31334 |
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Talked with customer and they were not able to launch Sierra Chart. Found that the customer had switched the option to Enable "OpenGL". Got the customers Sierra4.config file and was not able to reproduce the issue, but was able to deselect the option for "OpenGL" and then upload the file back. The customer is now fine, although they have been informed not to enable "OpenGL" until we know what caused the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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