Support Board
Date/Time: Tue, 04 Nov 2025 00:50:46 +0000
bug: support board search is broken for this query
View Count: 745
| [2021-03-14 18:29:21] |
| uM8137 - Posts: 183 |
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Trying to follow up on my request for documentation of DTC_LOGON_REQUEST_INTEGER_1_SUPPORT_UNBUNDLED_TRADES (what to make of MarketDataUpdateBidAskCompact message with same Bid and Ask price? | Post: 253586 ; unanswered yet from 18 days ago), I discovered that the support board search function is broken for some queries. When entering the phrase DTC_LOGON_REQUEST_INTEGER_1_SUPPORT_UNBUNDLED_TRADES the forum software returns Forbidden You don't have permission to access /SupportBoard.php on this server. specifically, this url is requested: https://www.sierrachart.com/SupportBoard.php?do=Search&LimitToForum=-1&Query=DTC_LOGON_REQUEST_INTEGER_1_SUPPORT_UNBUNDLED_TRADES&Submit_Search=Search&SortMode=3 screenshot attached. |
 broken_search.png / V - Attached On 2021-03-14 18:24:27 UTC - Size: 27.06 KB - 212 views |
| [2021-03-15 10:52:48] |
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We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 02:43:23] |
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The LOGON_REQUEST string in the URL is triggering a forbidden response. We need to look into how to resolve this.
Sierra Chart Support |
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