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Date/Time: Fri, 03 May 2024 11:41:17 +0000

How to Post a Message for Support

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[2021-03-11 18:08:17] #1 [Go To First Post]
User718709 - Posts: 13
Hello - I only trade ES mini 500 and ES Mirco. I think I'm on the wrong package? Please advise? Thanks

[2021-03-11 18:32:37] #2 [Go To First Post]
John - SC Support - Posts: 31334
If those are the only two symbols that you actually watch from the CME Group, then yes, you could go to a less expensive exchange option. If you need Market Depth data, then you should change to the "CME with Market Depth for nonprofessional Trading accounts" at $10.40 per month. If you do not need Market Depth Data, then you should change to the "Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts" at $3.25 per month. But, do not make a change right now, as you would pay for the exchange fee again for the remainder of the month. So you want to make the change on April 1. To do this, follow these instructions: - As soon as you can, go to the CME Exchanges page and select the button to "Deactivate" the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts". This sets the exchange to NOT renew next month, but you will continue to get the data through the remainder of March. You can access the CME Exchanges page here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed - Then go to the following page and set the Denali Exchange Data Feed to "Disabled". This also is just setting it to not renew, you will continue to get data through the rest of the month: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed - On April 1, 2021 before you get started trading for the day go to this section and change your package to Package 11 for 6 months. You will not be charged, you will just adjust your current End-Date based on the cost of the new package: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices - Then (on April 1) go back to the CME Exchanges page and select the button for "Activate" for the exchange that you want: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-11 18:54:37] #3 [Go To First Post]
User718709 - Posts: 13
what does Market depth consist of? thanks

[2021-03-11 19:03:21] #4 [Go To First Post]
John - SC Support - Posts: 31334
Refer to the following: https://www.investopedia.com/terms/m/marketdepth.asp For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-11 22:41:31] #5 [Go To First Post]
User718709 - Posts: 13
Thanks Question if I may. Are we able to set alerts for stop loss or profit targets?

[2021-03-11 23:05:07] #6 [Go To First Post]
John - SC Support - Posts: 31334
Refer to the following for alerts on Targets and the next item for Stops: Global Trade Settings Windows: Play Alert When Target Filled (Global Settings >> General Trade Settings >> Notifications) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-16 19:37:52] #7 [Go To First Post]
User718709 - Posts: 13
Why am I not able to cancel this order out? See attached screen shot -0 URGENT


Capture.JPG / V - Attached On 2021-03-16 19:37:31 UTC - Size: 356.78 KB - 172 views

[2021-03-16 19:40:29] #8 [Go To First Post]
User718709 - Posts: 13
why am I unable to cancel? see pic


Capture.JPG / V - Attached On 2021-03-16 19:40:15 UTC - Size: 394.33 KB - 182 views

[2021-03-16 19:56:23] #9 [Go To First Post]
John - SC Support - Posts: 31334
First thing, if you need to get out of a position and you are not able to do so from the software, then be sure you call your broker and get the issue resolved. From what the previous image showed, at one point you did not have enough margin to cancel. Refer to the following setting that may help with this issue: Global Trade Settings Windows: Hold Market Order Until Pending Cancel Orders Are Confirmed (Global Settings >> General Trade Settings >> General) You would really need to ask your broker what the other error messages are in relation to. Those are CQG errors. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-16 19:57:50] #10 [Go To First Post]
User718709 - Posts: 13
I have £3.5k in there. there's enough margin for Mirco

[2021-03-16 20:09:49] #11 [Go To First Post]
John - SC Support - Posts: 31334
CQG is having some issues right now. Refer to the information in this thread: Message from AMP through email about CQG Order Routing problems For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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