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Service Connection Error

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[2021-03-11 08:37:33] #1 [Go To First Post]
User153971 - Posts: 23
When I try to Connect to Data Feed, a Service Connection Error comes up saying: Connection error message from service: Trading Evaluator - Delayed \| Connection error: Not authorized. \|Date-Time: 2021-03-11 03:21:20 What has happened and how do I resolve this?

[2021-03-11 09:36:54] #2 [Go To First Post]
TimG - Posts: 3
I have the same problem. Connection worked yesterday but not today. Message Log Trading Evaluator - Delayed \| Connecting to the server delayedevaluator.sierracharts.com. Port 11251 \| 2021-03-11 04:23:48.987 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2021-03-11 04:23:48.988 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-11 04:23:48.988 DTC Client socket (1) \| Connecting to IP: 192.81.56.146. \| 2021-03-11 04:23:48.988 Trading Evaluator - Delayed \| Network connection to server complete. \| 2021-03-11 04:23:49.087 Trading Evaluator - Delayed \| Starting socket receive thread. \| 2021-03-11 04:23:49.087 Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS. Compression: none \| 2021-03-11 04:23:49.087 Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS \| 2021-03-11 04:23:49.380 Trading Evaluator - Delayed \| Sending logon request message. \| 2021-03-11 04:23:49.380 Trading Evaluator - Delayed \| Received logon response. \| 2021-03-11 04:23:49.956 Trading Evaluator - Delayed \| Server Name: SC DTC Server. \| 2021-03-11 04:23:49.956 Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 \| 2021-03-11 04:23:49.956 Trading Evaluator - Delayed \| Connection error: Not authorized. \| 2021-03-11 04:23:49.956 * Trading Evaluator - Delayed \| Waiting for socket receive thread to end \| 2021-03-11 04:23:49.995 DTC Client socket (1) \| CloseSocket call. \| 2021-03-11 04:23:49.995 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-11 04:23:49.995 Trading Evaluator - Delayed \| Disconnected. \| 2021-03-11 04:23:49.995 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2021-03-11 04:23:50.092 DTC Client socket (1) \| Closed. \| 2021-03-11 04:23:50.092

[2021-03-11 10:22:18] #3 [Go To First Post]
George B. - Posts: 6
I have the same problem. It just suddenly stopped. Trading Evaluator - Delayed \| Connecting to the server delayedevaluator.sierracharts.com. Port 11251 \| 2021-03-11 05:19:37.944 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2021-03-11 05:19:37.945 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-11 05:19:37.945 DTC Client socket (1) \| Connecting to IP: 192.81.56.146. \| 2021-03-11 05:19:37.945 Trading Evaluator - Delayed \| Network connection to server complete. \| 2021-03-11 05:19:38.044 Trading Evaluator - Delayed \| Starting socket receive thread. \| 2021-03-11 05:19:38.044 Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS. Compression: none \| 2021-03-11 05:19:38.044 Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS \| 2021-03-11 05:19:38.338 Trading Evaluator - Delayed \| Sending logon request message. \| 2021-03-11 05:19:38.338 Trading Evaluator - Delayed \| Received logon response. \| 2021-03-11 05:19:38.914 Trading Evaluator - Delayed \| Server Name: SC DTC Server. \| 2021-03-11 05:19:38.914 Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 \| 2021-03-11 05:19:38.915 Trading Evaluator - Delayed \| Connection error: Not authorized. \| 2021-03-11 05:19:38.915 * Trading Evaluator - Delayed \| Waiting for socket receive thread to end \| 2021-03-11 05:19:38.966 DTC Client socket (1) \| CloseSocket call. \| 2021-03-11 05:19:38.966 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-11 05:19:38.966 Trading Evaluator - Delayed \| Disconnected. \| 2021-03-11 05:19:38.966 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2021-03-11 05:19:39.062 DTC Client socket (1) \| Closed. \| 2021-03-11 05:19:39.062

[2021-03-11 10:33:06] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are checking on this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-11 10:37:35] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is resolved. There was a problem with our latest update which we need to look into later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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