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Date/Time: Sat, 21 Sep 2024 00:58:19 +0000

How to Post a Message for Support

Help with payment.

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[2021-03-09 16:05:08] #1 [Go To First Post]
User472997 - Posts: 9
Hi. I'm a little confused on the recent change in your billing process. I am currently an AMP customer. I was paying for my live datafeed via AMP and it was just for the CME products, like MNQ Micro E-mini Nasdaq and MES Micro E-mini SP500. I have not been able to connect live. Could you pleass assist me? Thank you. Jerome

[2021-03-09 18:37:24] #2 [Go To First Post]
John - SC Support - Posts: 34605
At this time, your Sierra Chart Account is not active. Therefore, you would need to add funds to your account and reactivate a service package. It looks like you were previously using Package 3, which you can continue to use, the cost for this is $26.00 USD per month. Refer to the information at the following link for how to add funds and activate a package: Sierra Chart Purchase and License Information: Renewing Access If you were getting your data through CQG, then you can continue to do so. You may just want to verify with AMP that you are still setup to get data from CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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