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[2014-02-28 19:02:46] #1 [Go To First Post]
User28682 - Posts: 233
Hi, I had an open account with you last year. I used DTN for the data feed cause it was so good...and most others I looked at didnt seem like they had accurate volume reporting. DTN says they monitor every tick. I recently heard you guys improved your data? Could you please comment, not with just a " its good" please. Did you make changes and improve it? Last, how much does it cost per month for your data feed for just ES data. Thanks Tom

[2014-02-28 19:10:05] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to: "improved your data?" Sierra Chart supports data from various sources and supports many markets. In no case in the past, was data our own data. If it has been improved upon, it would have to be an improvement from the particular external service it originated from. This is a very important point to be aware of. However, Sierra Chart now does offer its own futures and index feed. This is documented here: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php We highly recommend using this over external services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-02-28 19:34:08] #3 [Go To First Post]
User28682 - Posts: 233
Interesting, thanks. So the total cost for one month is like $42 for SC and $35 for your data feed...nothing else? Thanks Tom

[2014-02-28 20:00:23] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The price of Sierra Chart package 5 is 40 USD a month if you are interested in package 5. The data feed is 35 USD a month plus exchange fees. Keep in mind there are exchange fees now which apply to the CME unless you subscribe before midnight February 28. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-02-28 20:13:51] #5 [Go To First Post]
User28682 - Posts: 233
How much are the exchange fees?

[2014-02-28 23:20:05] #6 [Go To First Post]
Sierra Chart - Max - Posts: 5596
We have updated this page to show exchange fees: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#Introduction At this time the Fee for the CME is 16 USD. Sierra Chart Support

[2014-03-01 02:00:54] #7 [Go To First Post]
User28682 - Posts: 233
I added money to my account, but when I go to log in, it says I have 0 days of usage time? Thanks Tom

[2014-03-01 02:08:36] #8 [Go To First Post]
User28682 - Posts: 233
I am trying to get a month paid for AND get the futures activated before midnight to avoid the exchange fees. I submitted the futures exchange agreement, it says it takes 24 hours. Tom

[2014-03-01 09:41:04] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Usage time has been added to your account from the Additional Services Balance. The market data feed has been activated and paid for until the end of March for your account. However, the CME exchange is not currently enabled. Since your market data feed agreement got approved in March 1 according to GMT time, technically it is too late to get the fee waiver. We will see if there is something that can be done, but that will be special handling which will take time. Starting Sunday evening if you want real-time CME data, you will need to enable the exchange as explained at steps 6 and 7 here: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Otherwise, you will not get the real-time data. We will see if we can get you the fee waiver until 2015. But we make no promise. It would have to be approved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-01 09:42:43

[2014-03-01 19:24:10] #10 [Go To First Post]
User28682 - Posts: 233
Hi, Yesterday I put $80 in my SC account, $40 for monthly SC, $35 for SC data. I was told I had to get signed up by midnight to waive the exchange fees. Today, when I go to activate the CME exchange it says I dont have enough money? What am I missing? Thanks Tom

[2014-03-02 07:32:31] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will get you activated for the CME exchange with the exchange fee waiver. We expect this to get done before Sunday evening. There is nothing further you need to do on your site. The only thing to do is to restart Sierra Chart right before the Sunday open. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-02 07:33:23

[2014-03-03 03:19:44] #12 [Go To First Post]
User28682 - Posts: 233
HI, am I to assume that I should be up and running? I restarted SC and dont see any change in terms of it working. I have attached a screenshot of some of the settings, are these correct? Thanks Tom


SC_setup.png / V - Attached On 2014-03-03 03:18:08 UTC - Size: 40.51 KB - 330 views

[2014-03-03 04:45:16] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to step 12 and 14 here: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions You need to choose one of the supported Futures Trading services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-03 05:41:57] #14 [Go To First Post]
User28682 - Posts: 233
Thanks for all your help! I am running now and about figured it out. Previously I used @ES# for the continuous future, that doesnt seem to work now. I did symbol look up and used /ESH4 and it works, but cant seem to get a continuous symbol though? Is there one? Thanks, Tom

[2014-03-03 07:35:11] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is the documentation for Continuous Futures Contract charts: https://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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