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Direct MessagesDate/Time: Mon, 06 May 2024 23:38:18 +0000
in dtc-sub instance mode errors occurred when downloading historical daily chart data
View Count: 800
| [2021-03-04 22:37:23] |
| d9e5c763 - Posts: 84 |
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client & server version 2234 dtc protocol server used interactive brokers trading service it seems that the symbols are not mapped correctly dax index downloading in log: HD Request # 12 | Error downloading historical Daily data for DYH10. Historical data logon error: Data files folder not set for service code: DTCSubInstance | Username: ******* | 2021-03-04 23:14:13.351 HD Request # 55 | Error downloading historical Daily data for DAX-202103-DTB-EUR-25. Historical data logon error: Data files folder not set for service code: DTCSubInstance | Username: ***** | 2021-03-04 23:14:46.542 Unable to determine transition date based on volume from files: DYM07.dly, DYU07.dly | 2021-03-04 23:14:46.642 The DYU07.dly symbol may not be the active contract month. | 2021-03-04 23:14:46.642 DAX-202103-DTB-EUR-25/DAX-202103-DTB-EUR-5 [CBV] Daily #1 | Error while getting daily open price with date 2007-06-21 from file. C:\SierraChart-EUREX\Data\DYM07.dly. Error: No Data for read. End of file. | 2021-03-04 23:14:46.656 no similar error when downloading Intraday chart data full log : https://pastebin.com/Bt3hup0k |
| [2021-03-05 02:46:46] |
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We looked into this, and cannot reproduce the problem: HD Request # 1 | Downloading Historical Daily chart data for DAX-202103-DTB-EUR-25. Starting date: 1971-03-05. Service: DTCSubInstance | 2021-03-04 21:22:03.100
HD Request # 1 | Using server: 127.0.0.1 port 11095 | 2021-03-04 21:22:03.101 Socket (2) | Creating socket. | 2021-03-04 21:22:03.103 Socket (2) | Send buffer size: 0 | 2021-03-04 21:22:03.103 Socket (2) | New receive buffer size: 5242880 | 2021-03-04 21:22:03.103 Socket (2) | Receive buffer size: 5242880 | 2021-03-04 21:22:03.104 Socket (2) | Connecting to IP: 127.0.0.1. | 2021-03-04 21:22:03.104 Interactive Brokers | Received security definition for symbol DAX-202103-DTB-EUR-25 | 2021-03-04 21:22:03.126 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-03-04 21:22:03.132 HD Request # 1 | Sending historical data logon request message. | 2021-03-04 21:22:03.132 HD Request # 1 | Requesting historical Daily data starting at 1971-03-05. | 2021-03-04 21:22:03.135 HD Request # 1 | Decompressing data. | 2021-03-04 21:22:03.139 HD Request # 1 | Receiving historical Daily data for DAX-202103-DTB-EUR-25 starting at 2020-06-22 | 2021-03-04 21:22:03.148 HD Request # 1 | Writing historical Daily data to the file DAX-202103-DTB-EUR-25.dly | 2021-03-04 21:22:03.149 Follow the instructions here to update the Symbol Settings in all instances of Sierra Chart: Global Symbol Settings: Update Global Symbol Settings After that re-download the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 04:36:05] |
| d9e5c763 - Posts: 84 |
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i updated the symbol settings (dtc server and client ) according to the instructions and then removed all the files (*.dly and *.scid) in the dtc client data folder after i reopened the sub-instance and got the error message log : https://pastebin.com/9BvLxF1z CustomSymbolSettings.DTCSubInstance.xml file : https://pastebin.com/kZCu3NfR could it be related to the wine (https://github.com/Kron4ek/wine-portable-executable) ? I am configuring vbox(win 10) to see if this problem can be reproduced |
| [2021-03-06 20:38:50] |
| d9e5c763 - Posts: 84 |
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i copied the dtc client and server dir to the win10 on vbox (https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/) and got the same error i clicked the send log on the dtc client under win10 but i opened the link https://www.sierrachart.com/UserControlPanel.php?page=MessageLogs and it's blank, i'm not sure if it was sent successfully after use a new installation of sierrachart and only open the eurex cht file, i don’t see any error in the log updated: i seem to have found the problem if disable "files to open on startup" option, reopen sierrachart and wait until the log shows "symbol settings are up-to-date for interactive_brokers.trading" errors will not happen, it just created a lot of empty *.dly files under the data folder Date Time Of Last Edit: 2021-03-07 00:40:14
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| [2021-03-08 10:49:17] |
| Sierra_Chart Engineering - Posts: 14245 |
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This is now considered resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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