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Direct MessagesDate/Time: Thu, 25 Apr 2024 11:16:12 +0000
blank charts
View Count: 489
| [2021-03-03 23:15:42] |
| tsaav20 - Posts: 8 |
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I upgraded to live data feed. some of my charts are blank, how can I fix this? ,y volume profile and footprint charts have nothing on them. what should I do? https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=48845 |
| [2021-03-03 23:15:48] |
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If you are having a problem doing something with Sierra Chart, then in many cases the Message Log will be helpful. Copy and paste the *entire* copy of the Message Log into your email message or Support Board message according to the instructions below. Sending some of the lines is not helpful. The entire Message Log is needed. The Message Log does not contain any private information. 1. If the Sierra Chart Message Log is not already open, then select "Window >> Message Log" on the menu to open it. If you still do not see the log after selecting this command, then select "Window >> Reset Windows". The Message Log will be displayed in this case. If not, then select "Window >> Message Log" again. 2. Press the "Copy Log" button or use "Edit >> Copy Entire Log" on the menu on the Message Log window. This will automatically copy the Message Log to the system clipboard. Do not use the "Send for Analysis". Otherwise, the log will not be seen. 3. Move your Pointer to the message area either in the email message, Support Board or Account Support Ticket. 4. Right-click your Pointer. Select "Paste" on the menu to paste it into the message area. Sierra Chart Support |
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