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Direct MessagesDate/Time: Fri, 26 Apr 2024 22:01:18 +0000
Difficulty reactivating data feed
View Count: 447
| [2021-03-03 18:24:41] |
| todds - Posts: 64 |
|
I am trying to reactivate my data feed. I choose option #1 on the available exchanges page and get a rejection notice each time. There should be enough credit in my account to make payment. Thanks |
| [2021-03-03 18:39:46] |
| John - SC Support - Posts: 31159 |
|
You first have to change your Service Package to Package 11. Package 11 includes the Denali Data Feed Fee. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Then you can activate the exchange(s) you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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