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Date/Time: Thu, 29 Feb 2024 17:50:51 +0000



Problem with trading orders on Eurex delayed data

View Count: 489

[2021-03-03 13:18:33]
User472704 - Posts: 34
Hello !

I can trade with delayed data without any problems with the us market but since I've changed to Eurex on yesterday(FGBLH21) I can open a trade but there is no connexion with my delayed account.
The message log says "position does not exist" (I can see the trade on the chart). I cannot fix this issue. The symbol is ok, the account name as well. I don't understand why it doesn't work. Thank you for your help.
[2021-03-05 05:48:14]
Sierra Chart Engineering - Posts: 104368
This is not very clear for us but you are using the Trading Evaluator-Delayed service?

We have not specifically set up the service to support delayed EUREX data. But we can do that.

We can check what the server is showing for EUREX positions for your account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-05 05:49:02
[2021-03-05 08:31:36]
User472704 - Posts: 34
Hello !
Yes I’m trading with the delayed data service. Thank you to have a look on Eurex position for my account.
[2021-03-10 23:17:41]
Sierra Chart Engineering - Posts: 104368
We have now added support for EUREX data, on the Trading Evaluator-Delayed service.

We do not see any positions in EUREX contracts for your account. But going forward trading EUREX should work properly.

Also update Sierra Chart:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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