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Date/Time: Mon, 27 Jun 2022 02:20:41 +0000

Bought time, can't use software...

View Count: 775

[2014-02-27 21:58:25]
maxpi - Posts: 141
I've been away from software for a few weeks, am restarting the services. I paid for a month, package 1 on Feb 26. Receipt in my account says I paid for a month, package is 0 and I have a balance of $57.75 for additional services. When I start the software it says I have zero days remaining and am in free mode.
[2014-02-27 22:26:13]
Sierra Chart - Max - Posts: 5144
Your account has been activated and/or reset.

A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu.
Sierra Chart Support
[2014-03-03 07:12:41]
maxpi - Posts: 141
ok, I got it all up and running on 2-27. Today it's still running but my balance for additional services is $0.75. I expected to be billed for one month at $35, was that a wrong assumption?
[2014-03-03 07:40:50]
Sierra Chart Engineering - Posts: 103470
Your account has one month at package 1 usage time. And you are enabled for the Sierra Chart Real-time and Historical Exchange Data feed:

There was a 35 USD deduction for the data feed.

You are also enabled for the CME exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-03 19:01:53]
maxpi - Posts: 141
I thought I paid for the $20 worth of software usage from my Palpal account, I have a receipt for $22.05 from Feb 26. Software use wouldn't be taken from the additional services account would it?
Date Time Of Last Edit: 2014-03-03 19:04:19

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