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Date/Time: Fri, 29 Mar 2024 15:58:23 +0000



Could not cancel order

View Count: 436

[2021-03-02 15:16:28]
User504980 - Posts: 24
I placed a bracketed order and attempted to cancel by click the 'x' on the order on the DOM. When I did that, the brackets disappeared, but the main order remained. I tried cancel all and even flatten all, but kept getting "Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1."

Here is the trade service log. Can you tell me what happened? Is this a SC setup issue or Infinity / Transact Futures issue?

TradeActivity files query time: 0.029328 seconds. Entries: 0. Current queries: 2 | 2021-03-02 09:00:48.118
TradeActivity files query time: 0.005403 seconds. Entries: 0. Current queries: 2 | 2021-03-02 09:00:48.123
TradeActivity files query time: 0.005238 seconds. Entries: 0. Current queries: 1 | 2021-03-02 09:03:31.193
Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2021-03-02 09:29:14.548
TradeActivity files query time: 0.002160 seconds. Entries: 0. Current queries: 1 | 2021-03-02 09:29:14.606
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:45:50.920 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:45:57.119 *
Unable to Flatten or Reverse because a Position does not exist. Working non-market orders will be canceled | Symbol: ESH1 | TradeAccount: XXXXX | 2021-03-02 09:46:09.101 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:46:15.604 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:46:25.327 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:46:39.241 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:47:31.930 *
Unable to Flatten or Reverse because a Position does not exist. Working non-market orders will be canceled | Symbol: ESH1 | TradeAccount: XXXXX | 2021-03-02 09:47:39.192 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:47:50.789 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1400. Service Order ID: (none). Symbol: ESH1. Account: XXXXX | 2021-03-02 09:47:51.448 *
Requesting order status for non-responsive order. | Symbol: ESH1 | TradeAccount: XXXXX | InternalOrderID: 1400 | Current Status: Order Sent | 2021-03-02 09:48:48.033 *
Trading server did not acknowledge new order | Symbol: ESH1 | TradeAccount: XXXXX | InternalOrderID: 1400 | Current Status: Order Sent | 2021-03-02 09:48:49.076 *

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