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Date/Time: Thu, 25 Apr 2024 14:22:58 +0000



Switched from TT order routing to CQG order routing..

View Count: 373

[2021-03-01 22:14:39]
MightyTulip - Posts: 5
Hi, I have the Denali Data Feed and was using TT order routing.. Now I have switched over to CQG order routing, but I am getting this message when I open up my charts.

Symbol is unknown.
click for symbol information.
Real-time data for instrument F.US.GCE (correspoding to ID +1) are not allowed.

Download Failed
Error downloading historical Intraday data for...

I have my 'service' setting set to 'CQG WebAPI'. (I changed it from 'SC order routing' last week and the charts loaded just fine) What should I do to get the Denali data feed to work with CQG order routing?
[2021-03-01 22:30:35]
John - SC Support - Posts: 31098
Refer to the information here:
CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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